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Ekelin, Annelie
Publications (4 of 4) Show all publications
Wessels, B., Dittrich, Y., Ekelin, A. & Eriksén, S. (2012). Creating Synergies Between Participatory Design of E-Services and Collaborative Planning. International Journal of E-Planning Research (IJEPR), 1(3), 1-16
Open this publication in new window or tab >>Creating Synergies Between Participatory Design of E-Services and Collaborative Planning
2012 (English)In: International Journal of E-Planning Research (IJEPR), ISSN 2160-9918, Vol. 1, no 3, p. 1-16Article in journal (Refereed) Published
Abstract [en]

In this article, the gap between participatory design of services and planning processes is identified. This means that any innovations in service design – whether technological, social, or locality-based – are not fully developed. The authors address the relationship between operational design and strategic planning. The article feeds some of the insights gained from participatory design into debates about collaborative and communicative planning by drawing on two exemplars. One focuses on creating a synergy between designing and planning in transforming neighborhood-based children’s services: the other discusses the design of Web 2.0 for on-line public consultancy for comprehensive planning and for mobile services for disabled people. All require synergies between operational design and strategic planning to support participation in collaborative planning for accessibility in urban spaces. The article shows how the development of design constituencies within various contexts of participatory design provides a vehicle for developing collaborative and communicative planning.

Place, publisher, year, edition, pages
IGI Global, 2012
Keywords
participatory design, e-services, collaborative planning
National Category
Human Aspects of ICT Civil Engineering Computer Sciences
Identifiers
urn:nbn:se:bth-7252 (URN)10.4018/IJEPR (DOI)oai:bth.se:forskinfo8610BBD96C42F70BC1257A670048F030 (Local ID)oai:bth.se:forskinfo8610BBD96C42F70BC1257A670048F030 (Archive number)oai:bth.se:forskinfo8610BBD96C42F70BC1257A670048F030 (OAI)
Available from: 2012-09-18 Created: 2012-08-27 Last updated: 2018-01-11Bibliographically approved
Eriksén, S., Eliasson, C., Fiedler, M., Chevul, S. & Ekelin, A. (2007). Mapping service quality: measuring and comparing quality of experience and quality of service for Internet-based map services. In: : . Paper presented at Proceedings of 30th Information Systems Research Seminar in Scandinavia, IRIS30. Tampere, Finland
Open this publication in new window or tab >>Mapping service quality: measuring and comparing quality of experience and quality of service for Internet-based map services
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2007 (English)Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we present an on-going research project in which we are focusing on examining how users of map-based services on-line experience the quality of these services when the traffic load is high, and how the users' experiences of acceptable or not acceptable quality can be related to measurable parameters which can be used to manage network traffic and improve technical solutions. The project is a multi- and interdisciplinary project in cooperation between researchers within human work science and informatics, and researchers within telecommunication systems. Additionally, there are two external partners in the project: a provider of Internet-based map services, and a municipality which uses this provider's map services regularly. One of the main methodological issues addressed in the project is how laboratory based, quantitative research methods from research on Quality of Service in the telecommunication systems area can be related to qualitative research methods focusing on workplace- or other live-world based use situations and Quality of Expereince as defined by users of the services. How can experiments and studies be designed, and results shared, such that both network traffic measuring and evaluation of user experiences retain their own paradigmatic validity and relevance, while fruitfully informing service design?

Abstract [sv]

Presentation av ett pågående forskningsprojekt där fokus ligger på hur man kan mäta användares upplevelser av tjänstekvalitet med både kvalitativa och kvantitativa metoder, för att därmed kunna utveckla mer effektiva metoder för mätning, övervakning och kontroll av tjänstekvalitet för krävande nätverkstjänster. Svenska nyckelord: tjänstekvalitet, upplevelsekvalitet, nyckelvärdesindikatorer, användningsorienterad utveckling, tjänstedesign

Place, publisher, year, edition, pages
Tampere, Finland: , 2007
Keywords
Quality of Service, Quality of Experience, Key Performance Indicators, Use-Oriented Design, Service Design
National Category
Telecommunications Human Aspects of ICT Computer Sciences
Identifiers
urn:nbn:se:bth-8907 (URN)oai:bth.se:forskinfo11BF466313CED894C125734400473495 (Local ID)978-951-44-7048-6 (ISBN)oai:bth.se:forskinfo11BF466313CED894C125734400473495 (Archive number)oai:bth.se:forskinfo11BF466313CED894C125734400473495 (OAI)
Conference
Proceedings of 30th Information Systems Research Seminar in Scandinavia, IRIS30
Note

Document available via the IRIS 30 website, see http://www.cs.uta.fi/~tarja/irisWG/cr1084241485017.pdf

Available from: 2012-09-18 Created: 2007-08-27 Last updated: 2018-01-11Bibliographically approved
Ekelin, A. (2006). To Be or Not to Be Active: Exploring Practices of eParticipation. In: Electronic Government: (pp. 107-118). Berlin: Springer Berlin / Heidelberg
Open this publication in new window or tab >>To Be or Not to Be Active: Exploring Practices of eParticipation
2006 (English)In: Electronic Government, Berlin: Springer Berlin / Heidelberg , 2006, p. 107-118Chapter in book (Other academic)
Abstract [en]

This chapter discusses the interplay of participation and non-participation within institutional and public practices of electronically mediated policy-making in the local public sector. The aim is to contribute to practice-based development of situated theoretical conceptualisation in the research domain. Applying a dialectical analysis, including also examples and processes of dissociation detected in ethnographic studies of actual use and design of these technologies, suggests a re-specification of the conceptual basis of eParticipation.

Place, publisher, year, edition, pages
Berlin: Springer Berlin / Heidelberg, 2006
National Category
Human Aspects of ICT Computer Sciences
Identifiers
urn:nbn:se:bth-9267 (URN)oai:bth.se:forskinfo5F71A64EE7194A17C12572DD006087B2 (Local ID)978-3-540-37686-6 (ISBN)oai:bth.se:forskinfo5F71A64EE7194A17C12572DD006087B2 (Archive number)oai:bth.se:forskinfo5F71A64EE7194A17C12572DD006087B2 (OAI)
External cooperation:
Note

http://www.springerlink.com/content/xrx005870534860p/

Available from: 2012-09-18 Created: 2007-05-16 Last updated: 2018-01-11Bibliographically approved
Ekelin, A. (2003). It Takes More than Two to TANGO:Co-constructing Situated Accountability through a Local E-Government Arena. In: : . Paper presented at International Conference on Politics and Information Systems - Technologies. Orlando, FL: INT INST INFORMATICS & SYSTEMICS
Open this publication in new window or tab >>It Takes More than Two to TANGO:Co-constructing Situated Accountability through a Local E-Government Arena
2003 (English)Conference paper, Published paper (Refereed)
Abstract [sv]

E-demokrati, e-government, situerat ansvarstagande, informatik och politik, triple helix, medborgare

Place, publisher, year, edition, pages
Orlando, FL: INT INST INFORMATICS & SYSTEMICS, 2003
Keywords
e-democracy, local e-government, responsibility, informatics and politics, situated accountability, triple helix, citizens
National Category
Media and Communications Computer Sciences Human Aspects of ICT
Identifiers
urn:nbn:se:bth-10177 (URN)000189402200003 ()oai:bth.se:forskinfo291E09A5D14F3C26C1256D82002C1ABF (Local ID)980-6560-04-3 (ISBN)oai:bth.se:forskinfo291E09A5D14F3C26C1256D82002C1ABF (Archive number)oai:bth.se:forskinfo291E09A5D14F3C26C1256D82002C1ABF (OAI)
External cooperation:
Conference
International Conference on Politics and Information Systems - Technologies
Available from: 2012-09-18 Created: 2003-08-14 Last updated: 2018-01-11Bibliographically approved
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