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FAME: Supporting continuous requirements elicitation by combining user feedback and monitoring
Universitat Politècnica de Catalunya, ESP.
University of Applied Sciences and Arts Northwestem Switzerland, CHE.
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
Universitat Politècnica de Catalunya, ESP.
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2018 (English)In: Proceedings - 2018 IEEE 26th International Requirements Engineering Conference, RE 2018, Institute of Electrical and Electronics Engineers Inc. , 2018, p. 217-227Conference paper, Published paper (Refereed)
Abstract [en]

Context: Software evolution ensures that software systems in use stay up to date and provide value for end-users. However, it is challenging for requirements engineers to continuously elicit needs for systems used by heterogeneous end-users who are out of organisational reach. Objective: We aim at supporting continuous requirements elicitation by combining user feedback and usage monitoring. Online feedback mechanisms enable end-users to remotely communicate problems, experiences, and opinions, while monitoring provides valuable information about runtime events. It is argued that bringing both information sources together can help requirements engineers to understand end-user needs better. Method/Tool: We present FAME, a framework for the combined and simultaneous collection of feedback and monitoring data in web and mobile contexts to support continuous requirements elicitation. In addition to a detailed discussion of our technical solution, we present the first evidence that FAME can be successfully introduced in real-world contexts. Therefore, we deployed FAME in a web application of a German small and medium-sized enterprise (SME) to collect user feedback and usage data. Results/Conclusion: Our results suggest that FAME not only can be successfully used in industrial environments but that bringing feedback and monitoring data together helps the SME to improve their understanding of end-user needs, ultimately supporting continuous requirements elicitation. © 2018 IEEE.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers Inc. , 2018. p. 217-227
Keywords [en]
Data collection, Feedback acquisition, Feedback gathering, Requirements, Requirements elicitation, Software evolution, Usage monitoring, User feedback, User involvement, Human computer interaction, Requirements engineering, Monitoring
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-17412DOI: 10.1109/RE.2018.00030Scopus ID: 2-s2.0-85056819919ISBN: 9781538674185 (print)OAI: oai:DiVA.org:bth-17412DiVA, id: diva2:1270358
Conference
26th IEEE International Requirements Engineering Conference, RE 2018, Banff, Canada, 20 August 2018 through 24 August 2018
Available from: 2018-12-13 Created: 2018-12-13 Last updated: 2019-05-13Bibliographically approved

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Fotrousi, Farnaz

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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More styles
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  • Other locale
More languages
Output format
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