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Nonlinear Quality Function Deployment: an experimental analysis
Blekinge Tekniska Högskola, Fakulteten för teknikvetenskaper, Institutionen för maskinteknik. (Product Development Research Lab)ORCID-id: 0000-0002-5076-3300
Blekinge Tekniska Högskola, Fakulteten för teknikvetenskaper, Institutionen för maskinteknik. (Product Development Research Lab)ORCID-id: 0000-0001-5114-4811
2017 (engelsk)Inngår i: DS87-4 PROCEEDINGS OF THE 21ST INTERNATIONAL CONFERENCE ON ENGINEERING DESIGN (ICED 17), VOL 4: DESIGN METHODS AND TOOLS / [ed] Maier, A; Skec, S; Kim, H; Kokkolaras, M; Oehmen, J; Fadel, G; Salustri, F; VanDerLoos, M, The Design Society, 2017, s. 99-108Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Quality Function Deployment (QFD) is a common model to frontload engineering design activities with, linking the characteristics of a product vs. the voice of the customer using linear relationships. This approximation is often claimed to be misleading when dealing with the design of complex engineering systems. The paper presents the results of experimental activities aimed at verifying usability and effectiveness of nonlinear functions as extension of the QFD logic. A total of 40 experiments was conducted in a given design episode, involving 139 participants, to analyse the trade-off between the benefit of introducing nonlinearity vs. effort and cost triggered by increased complexity in the modelling. The results show that nonlinear functions, while improving the granularity of the QFD mapping, keeps the method simple enough to work as ‘boundary object’ in cross-functional design teams, irrespectively from the experience of design team members. The experiments also highlight how users’ cognitive attention in the task is dependent from the format by which nonlinear merit functions are presented.

sted, utgiver, år, opplag, sider
The Design Society, 2017. s. 99-108
HSV kategori
Identifikatorer
URN: urn:nbn:se:bth-14142ISI: 000455227200011ISBN: 978-1-904670-92-6 (tryckt)OAI: oai:DiVA.org:bth-14142DiVA, id: diva2:1092211
Konferanse
ICED17 21st International Conference on Engineering Design, Vancouver
Prosjekter
Model Driven Development and Decision Support
Forskningsfinansiär
Knowledge FoundationTilgjengelig fra: 2017-05-02 Laget: 2017-05-02 Sist oppdatert: 2019-06-27bibliografisk kontrollert

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