Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
The role of learning orientation and customer relation on company performance: Empirical evidence from telecom industry in Kazakhstan
Blekinge Tekniska Högskola, Sektionen för management.
Blekinge Tekniska Högskola, Sektionen för management.
2012 (engelsk)Independent thesis Advanced level (degree of Master (One Year))OppgaveAlternativ tittel
The role of learning orientation and customer relation on company performance : Empirical evidence from telecom industry in Kazakhstan (svensk)
Abstract [en]

Purpose The purpose of this thesis is to explain how and under what conditions learning orientation of the customer relations staff of GSM Kazakhstan (Kcell) is linked to the performance of the company. The purpose of this thesis is two-fold: First we proposed and test how learning orientation affects organizational commitment of the company through developing staff competencies. Secondly propose and test how relationship between CC and the company‘s performance can be formulated. Design and methodology The methods and research design will guide readers through the steps taken to complete the contained thesis. These steps will also help other researchers to be able to reproduce this research by following the path outlined in the methods section. All measures, definitions and operationalization are based on earlier research. The rationale for the research approach was carefully considered and explained so that readers of this thesis can obtain a clear appreciation of the objective of this research. Findings We suggested a model including four hypotheses. First we suggested Learning Commitment have a positive (+) effect on Company Commitment. We did not find support for this relationship. Secondly, we proposed Shared Values have a positive (+) effect on Company Commitment. This hypothesis was also rejected. Third, we proposed Open Mindedness have a positive (+) effect on Company Commitment. Here we found strong significant support. As expected we also found support for our fourth hypothesis that is Company Commitment have a positive (+) effect on Performance of the company. Our findings thus mean that performance is strongly related to commitment, which depends on the construct of open mindedness.

sted, utgiver, år, opplag, sider
2012. , s. 52
Emneord [en]
Learning Orientation, Company Commitment, Performance
HSV kategori
Identifikatorer
URN: urn:nbn:se:bth-4755Lokal ID: oai:bth.se:arkivexDD3BA88AF67C23B4C12579B000753629OAI: oai:DiVA.org:bth-4755DiVA, id: diva2:832103
Uppsök
Social and Behavioural Science, Law
Veileder
Tilgjengelig fra: 2015-04-22 Laget: 2012-02-26 Sist oppdatert: 2015-06-30bibliografisk kontrollert

Open Access i DiVA

fulltekst(467 kB)203 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 467 kBChecksum SHA-512
cf6c75d7f1a18b5974e1faef666d1b72fc65edf4d05e5f44ae4c8b60e5fe71658515d26de456c1ddce51b6bf8695ac63d0fb1b75be0a4ec31a773cde5fb0cb26
Type fulltextMimetype application/pdf

Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 203 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

urn-nbn

Altmetric

urn-nbn
Totalt: 125 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf