Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Att be om hjälp utan att fråga
Blekinge Tekniska Högskola, Institutionen för arbetsvetenskap och medieteknik.
Blekinge Tekniska Högskola, Institutionen för arbetsvetenskap och medieteknik.
2002 (svensk)Independent thesis Advanced level (degree of Master (One Year))Oppgave
Abstract [sv]

This report is our Master thesis. Our work has taken place at a one-stop-shop in Sölvesborg during the spring of 2002. We have conducted ethnographical studies concerning the one-stop-shops frontdesk and telephone exchange. During these studies we became aware of some differences under which the daily work was to be carried out. When operating the switchboard the staff usually work alone and perform the tasks individually. At the frontdesk there's usually two or more people from the workforce. They carry out their work in the form of a network, where the colleagues support each other in what seemed to be seamless cooperative work. We closely studied the work being carried out by the staff at the frontdesk in order to gain a deeper understanding for their handling of cases in their daily work. How do the staff achieve this seamless cooperative work, and how are the cues that trigger the cooperative work being relayed? In this report we describe aspects of cooperative work and different mechanisms that affects cooperation. With the aid of concrete examples, we highlight how the staff in this environment, design their language and their actions. We argue that cooperative work is formed and coordinated with the aid of various artefacts. In the concrete worksituation there are cues being communicated that plays an important role in the success of the work being carried out. These cues often carry an invitation to cooperative work as we mean that they function as a way to ask the colleagues for assistance in the handling of a case, or reversed, function as to show that one is available and can assist the colleague. To understand these mechanisms of cooperative work, some general and others more specific to the workplace we have studied, is of great importance to the understanding of how cooperation is established. We highlight aspects of cooperation that are important and must be considered when designing new technology intended to support cooperative work. All names on individuals have been changed, to protect their true identity.

sted, utgiver, år, opplag, sider
2002. , s. 40
Emneord [sv]
Awareness, CSCW, Etnometodologi, Samarbete, Situated action
HSV kategori
Identifikatorer
URN: urn:nbn:se:bth-1463Lokal ID: oai:bth.se:arkivexC9262B8586FC1B3FC1256BE2003A14E3OAI: oai:DiVA.org:bth-1463DiVA, id: diva2:828702
Uppsök
Technology
Veileder
Tilgjengelig fra: 2015-05-20 Laget: 2002-06-24 Sist oppdatert: 2018-01-11bibliografisk kontrollert

Open Access i DiVA

fulltekst(627 kB)312 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 627 kBChecksum SHA-512
ef702548399ab57e8eb684dfeed2bf4daf739927e3e7ef448e221aa93612e1bc06bd0ea2d66a367a0354edaa73c5d64e13a769e8d721e6c88becccad9e9942b7
Type fulltextMimetype application/pdf

Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 312 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

urn-nbn

Altmetric

urn-nbn
Totalt: 315 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf