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Exploring issues of accountability in design of ICT for public services
Blekinge Tekniska Högskola, Institutionen för arbetsvetenskap och medieteknik.
Blekinge Tekniska Högskola, Institutionen för programvaruteknik och datavetenskap.
2002 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat) Published
Abstract [en]

In the inter-disciplinary research and development project Design of IT in Use; supportive technologies for citizens? services (DitA), we are studying the use, design and continual support and development of computer support for public administration and information services offered by one-stop shops. Our main focus is on the ongoing integration of such systems with public electronic information systems, and on new developments and design to meet the increasing complexity and diversity of ICT (Information and Communication Technologies). One of the aims of our research is to participate in developing new forms for citizens' access to public services via Internet. The DitA-project is funded by the Swedish Agency for Innovation Systems, VINNOVA, During our ethnographic field studies of work practices in public service one-stop shops, we have observed how closely interwoven people?s on-going choices of action and use of technology are with issues of accountability. This, in turn, has lead us to question whether the importance of considering and supporting accountability issues and needs is perhaps underestimated in the design and development of ICT. Even when designers deliberately focus on use- and action-oriented concepts such as usability and actability, it doesn?t necessarily follow that accountability surfaces as an explicit issue for design. When it does, it is often narrowed down to questions of human-computer interface design, and focused on system accountability versus the user (form and content of feedback information, etc). However, accountability issues, when explored in specific use contexts, are closely linked to social and organizational issues on a number of different levels. Accountability itself, when focused through the prism of people in action, becomes multifarious and ambiguous, begging further exploration of context and involved relationships. In the DitA project, we have deliberately attempted to focus on the concept of accountability in action and how it can be supported and mediated by the design of ICT infrastructures.

Ort, förlag, år, upplaga, sidor
York, UK, 2002.
Nyckelord [en]
Accountability, design-in-use, ICT for public services
Nationell ämneskategori
Programvaruteknik Mänsklig interaktion med IKT
Identifikatorer
URN: urn:nbn:se:bth-6290Lokalt ID: oai:bth.se:forskinfo0AC7B1A2D1811F9FC1256C22003D060BOAI: oai:DiVA.org:bth-6290DiVA, id: diva2:833762
Konferens
EASST - European Association for the study of Science and Technology
Tillgänglig från: 2015-06-25 Skapad: 2002-08-27 Senast uppdaterad: 2018-01-11Bibliografiskt granskad

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Eriksén, Sara

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