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The Role of Responsiveness to Change in Large Onboarding Campaigns
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.ORCID iD: 0000-0003-1744-3118
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.ORCID iD: 0000-0003-2669-0778
2023 (English)In: Agile Processes in Software Engineering and Extreme Programming / [ed] Stettina C.J., Garbajosa J., Kruchten P., Springer Science+Business Media B.V., 2023, Vol. 475, p. 132-148Conference paper, Published paper (Refereed)
Abstract [en]

Onboarding is a process of organizational socialization of the new hires, that includes recruitment, orientation, training, coaching and support. While onboarding individuals into an organization is a rather straightforward task, little is known about 1) onboarding hundreds of developers and 2) doing it on a distance in outsourcing situations. Furthermore, the subject of sustainable growth with respect to organizational capabilities and culture is often overlooked. This paper reports findings from an exploratory multi-case study of two large onboarding campaigns. We collected empirical data from interviews, retrospectives, onboarding documentation and onsite visits. Based on the empirical study, onboarding hundreds of software engineers in a complex agile product development environment which lacks documentation and puts high demands on engineers’ knowledge and skills is a challenging and costly endeavor. To save the costs and for practical reasons, large-scale onboarding is organized in batches with the first batch trained onsite, and the later batches trained internally. We report challenges faced in the two cases and discuss possible solutions. One core finding is that a good plan combined with the organizational agility, i.e., the responsiveness to change, together with organizational maturity determined the success of organizational scaling. The presented cases contribute to the scarce research on knowledge transfer and onboarding in a large-scale agile context. © 2023, The Author(s).

Place, publisher, year, edition, pages
Springer Science+Business Media B.V., 2023. Vol. 475, p. 132-148
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 475
Keywords [en]
Case study, Empirical, Large-Scale Agile, Onboarding, Scaling, Software Engineering, Sustainable Organizational Growth, Teams, Training, Knowledge management, Sustainable development, Case-studies, Large-scales, Organisational, Scalings, Sustainable growth, Team
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-24973DOI: 10.1007/978-3-031-33976-9_9Scopus ID: 2-s2.0-85161229963ISBN: 9783031339752 (print)OAI: oai:DiVA.org:bth-24973DiVA, id: diva2:1774995
Conference
24th International Conference on Agile Software Development, XP 2023, Amsterdam, 13 June through 16 June 2023
Available from: 2023-06-26 Created: 2023-06-26 Last updated: 2023-06-26Bibliographically approved

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Šmite, DarjaMoe, Nils Brede

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