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Future Innovation Framework (FIF) for Value Co-creation of Smart Product-Service System Design in a Global Automotive Manufacturing Company
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering. (TIMA)ORCID iD: 0000-0003-3711-264X
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering. (TIMA)ORCID iD: 0000-0002-9662-4576
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering. (TIMA)ORCID iD: 0000-0003-2211-2436
2024 (English)In: International Journal of Product Development, ISSN 1477-9056, E-ISSN 1741-8178, Vol. 28, no 5, p. 1-19Article in journal (Refereed) Published
Abstract [en]

The Product-Service Systems (PSS) methodology faces new challenges as digital servitisation drives product-oriented companies to integrate digital services into their offerings. A value co-creation strategy and global collaborative innovation are now essential for these companies to develop smart PSS models. This study introduces the Future Innovation Framework (FIF) which is proposed as a mechanism to facilitate value cocreation in smart PSS design, specifically tailored for global manufacturing contexts. Through qualitative analysis and literature review, the research investigates collaboration among key stakeholders, defines a structured smart PSS design process, and demonstrates how value co-creation can enhance design outcomes. The proposed FIF framework, applied to a Smart Electric Vehicle (SEV) case with Volkswagen, supports early-stage collaborative innovation and informed decision-making. This paper discusses the practical implications, challenges, and future opportunities of implementing FIF in industrial smart PSS design. Finally, the potential for adapting FIF across various industry sectors is explored.

Place, publisher, year, edition, pages
InderScience Publishers, 2024. Vol. 28, no 5, p. 1-19
Keywords [en]
smart product-service system, FIF, future innovation framework, PSS design process, value co-creation, automotive manufacturing company
National Category
Other Engineering and Technologies
Research subject
Mechanical Engineering
Identifiers
URN: urn:nbn:se:bth-25615DOI: 10.1504/IJPD.2024.142760Scopus ID: 2-s2.0-85210286564OAI: oai:DiVA.org:bth-25615DiVA, id: diva2:1812270
Part of project
Model Driven Development and Decision Support – MD3S, Knowledge Foundation
Funder
VinnovaKnowledge Foundation, 20180159Available from: 2023-11-15 Created: 2023-11-15 Last updated: 2025-02-10Bibliographically approved
In thesis
1. VALUE CO-CREATION FOR SUSTAINABLE PRODUCT SERVICE SYSTEM DESIGN: OPPORTUNITY FOR GLOBAL MANUFACTURING COMPANIES
Open this publication in new window or tab >>VALUE CO-CREATION FOR SUSTAINABLE PRODUCT SERVICE SYSTEM DESIGN: OPPORTUNITY FOR GLOBAL MANUFACTURING COMPANIES
2024 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

There is a gradually spreading servitization trend that is forcing industrial manufacturing companies acting in the global market to rethink their business. Manufacturing companies that were traditionally perceived as product-centered, are today increasingly influenced by a service-oriented theory, which claims that manufacturing companies are driven to shift their business focus towards a strategy where customer-perceived value is in the spotlight, and where products are bundled with services to offer Product-Service Systems (PSS). The need to integrate several knowledge domains (i.e. product development, service development, recycling, etc.) means that industry companies need to move “downstream” knowledge from the entire lifecycle into the early phases of the PSS design process where critical decisions are made. At the same time, this raises the awareness of, and requirements for, methods and tools that support cross-disciplinary team collaboration in the process of designing these PSS solutions. Value co-creation is one strategy to address customer collaboration to develop PSS in a framework that allows different stakeholders to participate in defining design concepts and finding the optimal combination of hardware and service that supplies the desired value. Value co-creation strategy and global collaborative innovation are essential for manufacturing companies to explore new ways of designing PSS.

The thesis summarizes the research performed by the author, as an industrial Ph.D. student and director for system innovation at BIGmind Innovation. This thesis aims to study and explore the motivation for, and challenges of, working with value co-creation for PSS design by global manufacturing companies. Firstly, the empirical research determined that there are different challenges that global manufacturing companies and product development face when designing PSS. The work involves exploring value co-creation via a customer collaborative design platform and experience prototyping for product-service system design. The research shows that there is a lack of knowledge about guidelines and processes for collaboration in value co-creation. The research emphasizes that the PSS design methodologies of today neglect to specify the roles and responsibilities of the actors who co-create PSS offerings, and there is a lack of understanding of the entire process and how it is implemented in industrial practice when developing solutions.

Conclusions from this work suggest that government policies can make a fast and major impact on the demand for innovations and PSS development. Additionally, a value co-creation approach promotes large-scale user participation in the early phase of PSS design. To enhance stakeholder participation and gather feedback, experiential prototypes were utilized during the conceptual design phase of the PSS design. To support further development in the area of value co-creation, the Future Innovation Framework (FIF) is proposed as a mechanism to facilitate the adoption and use of value co-creation of PSS design. This thesis discusses the implications, opportunities, and challenges of the FIF for industrial PSS design. The thesis concludes with a discussion on the possibility of using value co-creation for PSS design in different industry domains in the future. 

Place, publisher, year, edition, pages
Karlskrona: Blekinge Tekniska Högskola, 2024. p. 64
Series
Blekinge Institute of Technology Licentiate Dissertation Series, ISSN 1650-2140 ; 1
Keywords
Product-Service System, Manufacturing company, Innovation Framework, PSS design, Value Co-creation, Case study
National Category
Other Mechanical Engineering
Research subject
Mechanical Engineering; Mechanical Engineering
Identifiers
urn:nbn:se:bth-25612 (URN)978-91-7295-471-7 (ISBN)
Presentation
2024-02-29, Sal J1630, 371 79 Karlskrona, Karlskrona, 09:30 (English)
Opponent
Supervisors
Funder
Vinnova
Available from: 2023-11-20 Created: 2023-11-15 Last updated: 2024-02-08Bibliographically approved
2. Future innovation framework for smart product service system design: Exploring an innovative design approach for global manufacturing companies
Open this publication in new window or tab >>Future innovation framework for smart product service system design: Exploring an innovative design approach for global manufacturing companies
2024 (English)Doctoral thesis, comprehensive summary (Other academic) [Artistic work]
Abstract [en]

Today, the rise of digitalization is reshaping how products are designed, produced, and consumed, challenging conventional product development paradigms. In response, manufacturing companies are increasingly adopting service-oriented business models through digital servitization, fueling the emergence of smart Product Service System (sPSS). However, the inherent complexity and need for collaborative innovation in smart PSS design requires manufacturing companies to adopt innovative design approaches that enable value-adding solutions to customers. This research addresses critical gaps in early-stage of smart PSS design, particularly in leveraging Digital Twins (DT) technology to facilitate value co-creation and support design decision-making. Despite growing interest in Digital Twins and virtual simulations, their practical application in smart PSS design remains limited, highlighting the need for new design approaches that foster collaboration and innovation in the early design stages.  To address these challenges and opportunities, this research integrates literature reviews, case studies, and empirical analysis to propose the Future Innovation Framework (FIF) and the Super-System Digital Twins (SSDT) approach for smart PSS development. Through industrial case studies, the research provides practical insights and introduces a Digital Twins approach that supports the successful implementation of smart PSS design in the context of global manufacturing companies. The findings indicate that the proposed Digital Twins approach significantly enhances concept visualization, decision-making and design prototyping in smart PSS design. Future research should focus on refining the Future Innovation Framework (FIF) and Super-System Digital Twins (SSDT) approach, exploring their scalability across various industries, and incorporating advanced AI techniques to maximize their potential.  In summary, this research contributes to the theoretical and practical advancements in smart PSS design by demonstrating how FIF and SSDT can foster more effective and innovative approach in global manufacturing companies. The proposed approach provides a robust foundation for future research and industrial applications, promoting the development of sustainable and competitive smart PSS solutions.  

Place, publisher, year, edition, pages
Karlskrona: Blekinge Tekniska Högskola, 2024. p. 400
Series
Blekinge Institute of Technology Doctoral Dissertation Series, ISSN 1653-2090 ; 2024:16
Keywords
Smart Product Service System, smart PSS design, Future Innovation Framework, Digital Twins, Automotive manufacturing company
National Category
Mechanical Engineering
Research subject
Mechanical Engineering
Identifiers
urn:nbn:se:bth-27038 (URN)978-91-7295-490-8 (ISBN)
Public defence
2024-12-18, J1630, Karlskrona, 09:00 (English)
Opponent
Supervisors
Available from: 2024-10-31 Created: 2024-10-30 Last updated: 2025-01-17Bibliographically approved

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Zhang, YanLarsson, TobiasLarsson, Andreas

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