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Heuristic evaluation of a mhealth diabetes self-management system using disease specific patient profiles
Blekinge Institute of Technology, Faculty of Computing, Department of Creative Technologies.ORCID iD: 0000-0002-9854-7690
2016 (English)In: Studies in Health Technology and Informatics, IOS Press, 2016, Vol. 225, 530-534 p.Conference paper (Refereed)
Abstract [en]

Patient-centeredness is an important concept in diabetes treatment. We modified Nielsen’s expert heuristic evaluation method addressing common gaps: a patient perspective and variability in findings. Two expert, dual-domain evaluators referred to validated patient profiles (mild, moderate, severe diabetes) when conducting uniform evaluation processes on a diabetes mHealth system. Evaluators found 103 usability problems and 224 heuristic violations. For 69 % of the problems, the profiles had an effect on severity ratings. "Consistency and Standards" (n=57) and "Match between the System and Real World" (n=55) violations dominated at 50%. The overall system severity rating was major. Severity was highest for a severe diabetic profile due to likely visual issues (crowded elements), cognitive concerns (remembering many steps) and for insufficient medication information. Interrater reliability was respectable at Kappa =0.67. Our novel evaluation method represents one way of improving on a usability expert technique making it more patient-centered with less individual evaluator variability. © 2016 IMIA and IOS Press.

Place, publisher, year, edition, pages
IOS Press, 2016. Vol. 225, 530-534 p.
Studies in Health Technology and Informatics, ISSN 0926-9630 ; 225
Keyword [en]
Diabetes; Heuristic evaluation; mHealth; Patient-centered evaluation; Usability; User-centered design
National Category
Nursing Human Computer Interaction
URN: urn:nbn:se:bth-13200DOI: 10.3233/978-1-61499-658-3-530ScopusID: 2-s2.0-84978768155ISBN: 978-161499657-6OAI: diva2:1010282
13th International Conference on Nursing Informatics, NI 2016; Geneva

Conference of 13th International Conference on Nursing Informatics, NI 2016 ; Conference Date: 25 June 2016 Through 29 June 2016; Conference Code:122431

Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2016-11-08Bibliographically approved

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Georgsson, Mattias
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