End-user driven feedback prioritization
2017 (English)In: CEUR Workshop Proceedings / [ed] Ameller D.,Dieste O.,Knauss E.,Susi A.,Dalpiaz F.,Kifetew F.M.,Tenbergen B.,Palomares C.,Seffah A.,Forbrig P.,Berry D.M.,Daneva M.,Knauss A.,Siena A.,Daun M.,Herrmann A.,Kirikova M.,Groen E.C.,Horkoff J.,Maeder P.,Massacci F.,Ralyte J., CEUR-WS , 2017, Vol. 1796Conference paper (Refereed)
End-user feedback is becoming more important for the evolution of software systems. There exist various communication channels for end-users (app stores, social networks) which allow them to express their experiences and requirements regarding a software application. End-users communicate a large amount of feedback via these channels which leads to open issues regarding the use of end-user feedback for software development, maintenance and evolution. This includes investigating how to identify relevant feedback scattered across different feedback channels and how to determine the priority of the feedback issues communicated. In this research preview paper, we discuss ideas for enduser driven feedback prioritization. © Copyright 2017 for this paper by its authors.
Place, publisher, year, edition, pages
CEUR-WS , 2017. Vol. 1796
End-user feedback, End-user involvement, Requirements prioritization, Application programs, Computer software selection and evaluation, Requirements engineering, Social sciences computing, End user involvement, Feedback channel, Prioritization, Relevant feedback, Software applications, Software systems, Software design
IdentifiersURN: urn:nbn:se:bth-14095ScopusID: 2-s2.0-85016193161OAI: oai:DiVA.org:bth-14095DiVA: diva2:1088562
2017 Joint REFSQ Workshops, Doctoral Symposium, Research Method Track, and Poster Track, co-located with the 23rd International Conference on Requirements Engineering: Foundation for Software Quality, REFSQ, Essen