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An IPA based method for PSS design concept assessment
University of Bergamo, ITA. (CELS)ORCID iD: 0000-0002-9463-1369
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering. (Produc Development Research Lab)ORCID iD: 0000-0002-5076-3300
University of Bergamo, ITA. (University of Bergamo)ORCID iD: 0000-0001-7983-8356
2017 (English)In: Procedia CIRP, Elsevier, 2017Conference paper, Published paper (Refereed)
Abstract [en]

Literature and field study research highlight that transiting toward PSS means for many companies to either miss interesting business opportunities or to bet on the wrong solution concept. Early stage assessment activities play a crucial role in this respect, guiding the selection of a value-adding PSS while preventing commitment of resources on poor design alternatives. Emerging from empirical studies in the manufacturing industry, the paper highlights the need for systematic procedures, tools and metrics able to encompass customer satisfaction together with the producer’s value perspective in such assessment. The paper proposes a 2 step assessment method based on the Importance Performance Analysis (IPA) matrix enabling the integration of customer and provider value and supporting early stage PSS design decision making. Verification activities highlight the positive implications of balancing the trade-off between customer and provider value during the PSS assessment phase.

Place, publisher, year, edition, pages
Elsevier, 2017.
Keyword [en]
Product-Service System;Early design; Concept Assessment;IPA;TOPSIS; Pugh Matrix
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:bth-14145DOI: 10.1016/j.procir.2017.03.061OAI: oai:DiVA.org:bth-14145DiVA: diva2:1092218
Conference
The 9th CIRP IPSS Conference: Circular Perspectives on Product/Service-Systems
Projects
Model Driven Development and Decision SupportDiversity
Funder
EU, Horizon 2020, 636692Knowledge Foundation
Note

open access

Available from: 2017-05-02 Created: 2017-05-02 Last updated: 2017-08-23Bibliographically approved

Open Access in DiVA

fulltext(248 kB)97 downloads
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File name FULLTEXT01.pdfFile size 248 kBChecksum SHA-512
3dd3c9f8384ef8b47f8865fd4a037c7c3c9d0dd0145f6cd24cbb7f75c42fadf26f35508e3b04c91e7205bb1435a7f806e9f80fdf38974b5cd5059d50d982f651
Type fulltextMimetype application/pdf

Other links

Publisher's full texthttp://cirp ipss 2017

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Rondini, AliceBertoni, MarcoPezzotta, Giuditta
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
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  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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