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Usability Evaluation of an M-Commerce System Using Proxy Users
Ericsson AB, SWE.
Blekinge Institute of Technology, Faculty of Computing, Department of Computer Science and Engineering.
2015 (English)In: HCI INTERNATIONAL 2015 - POSTERS' EXTENDED ABSTRACTS, PT II, SPRINGER-VERLAG BERLIN , 2015, 164-169 p.Conference paper, Published paper (Refereed)
Abstract [en]

We have done a usability evaluation of a mobile commerce system developed by Ericsson in Sweden. The main market for the system is in developing countries in Africa. Consequently, there is a geographical distance between the developers and the users, and it is difficult to involve actual users in usability tests. Because of this, a team of solution architects that work with the product was used as proxies for the actual users in the usability test. When the test was completed, a group of actual users came to Sweden to attend a course. In order to get additional input to the usability evaluation, the usability test was repeated with the actual users. The results from the two groups were very similar, and our conclusion is that the proxy user group was a good alternative to actual users.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN , 2015. 164-169 p.
Series
Communications in Computer and Information Science, ISSN 1865-0929 ; 529
Keyword [en]
Proxy users, Surrogate users, Usability testing, Mobile commerce
National Category
Computer Science
Identifiers
URN: urn:nbn:se:bth-14576DOI: 10.1007/978-3-319-21383-5_28ISI: 000377405300028ISBN: 978-3-319-21383-5 (print)OAI: oai:DiVA.org:bth-14576DiVA: diva2:1111600
Conference
2nd International Conference on Learning and Collaboration Technologies / 17th International Conference on Human-Computer Interaction, AUG 02-07, 2015, Los Angeles, CA
Available from: 2017-06-19 Created: 2017-06-19 Last updated: 2017-06-19Bibliographically approved

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Lundberg, Lars

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Citation style
  • apa
  • harvard1
  • ieee
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More styles
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  • de-DE
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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