Purpose:

The purpose of the study is to study how communication problems can occur and

which can arise between levels at a company, in connection with a planned organizational

change. The author´s of the essay wants to contribute is to expand the academic research in

internal communication by studying the company "Company A".

Method:

The essay consists partly of own primary data and partly of secondary data. By

studying reading books about organizational theory and several searches in the SUMMON @

BTH database, a reference frame consisting of secondary data was created. While the primary

data was collected through interviews. The results we have compiled in the theory section was

compared with empirical data and analyzed to answer our question.

Conclusion:

Through a planned change, we have concluded that internal communication is

one of the most important parts of an organization and especially in organizational change.

The Group used in the study utilized and relied heavily on an external consultant in the

planned change that arose during a buy-in. This, along with no clear plan as well as physical

distance, meant that the Group did not build up a functioning communication with the new

facility, thus creating no reliable relationship with the employees. The intranet that the group

subsequently used as communication mode was not successful as our study demonstrated.