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Feedback Gathering from an Industrial Point of View
University of Applied Sciences and Arts Northwestern Switzerland, CHE.
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
University of Applied Sciences and Arts Northwestern Switzerland, CHE.
SEnerCon GmbH, DEU.
2017 (English)In: Proceedings - 2017 IEEE 25th International Requirements Engineering Conference, RE 2017, Institute of Electrical and Electronics Engineers Inc. , 2017, p. 71-79Conference paper, Published paper (Refereed)
Abstract [en]

Feedback communication channels allow end-users to express their needs, which can be considered in software development and evolution. Although feedback gathering and analysis have been identified as an important topic and several researchers have started their investigation, information is scarce on how software companies currently elicit end-user feedback. In this study, we explore the experiences of software companies with respect to feedback gathering. The results of a case study and online survey indicate two sides of the same coin: On the one hand, most software companies are aware of the relevance of end-user feedback for software evolution and provide feedback channels, which allow end-users to communicate their needs and problems. On the other hand, the quantity and quality of the feedback received varies. We conclude that software companies still do not fully exploit the potential of end-user feedback for software development and evolution. © 2017 IEEE.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers Inc. , 2017. p. 71-79
Series
International Requirements Engineering Conference, ISSN 2332-6441
Keywords [en]
case study, end-user feedback, experience report, requirements elicitation, software development, software evolution, software maintenance, survey, user involvement, Computer software maintenance, Requirements engineering, Software engineering, Surveying, Surveys, Software design
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-15514DOI: 10.1109/RE.2017.9ISI: 000427159100008Scopus ID: 2-s2.0-85032828650ISBN: 9781538631911 (print)OAI: oai:DiVA.org:bth-15514DiVA, id: diva2:1163446
Conference
25th IEEE International Requirements Engineering Conference, (RE), Lisbon
Available from: 2017-12-07 Created: 2017-12-07 Last updated: 2018-04-04Bibliographically approved

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Fotrousi, Farnaz

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf