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Knowledge Management Strategies and Processes in Agile Software Development: A Systematic Literature Review
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
Chalmers, SWE.
2019 (English)In: International journal of software engineering and knowledge engineering, ISSN 0218-1940, Vol. 29, no 3, p. 345-380Article, review/survey (Refereed) Published
Abstract [en]

Knowledge-intensive companies that adopt Agile Software Development (ASD) relay on efficient implementation of Knowledge Management (KM) strategies to promotes different Knowledge Processes (KPs) to gain competitive advantage. This study aims to explore how companies that adopt ASD implement KM strategies utilizing practices that promote the KPs in the different organizational layers. Through a systematic literature review, we analyzed 32 primary studies, selected by automated search and snowballing in the extant literature. To analyze the data, we applied narrative synthesis. Most of the identified KM practices implement personalization strategies (81 %), supported by codification (19 %). Our review shows that the primary studies do not report KM practices in the strategic layer and two of them in the product portfolio layer; on the other hand, in the project layer, the studies report 33 practices that implement personalization strategy, and seven practices that implement codification. KM strategies in ASD promote mainly the knowledge transfer process with practices that stimulate social interaction to share tacit knowledge in the project layer. As a result of using informal communication, a significant amount of knowledge can be lost or not properly transferred to other individuals and, instead of propagating the knowledge, it remains inside a few individuals minds.

Place, publisher, year, edition, pages
World Scientific, 2019. Vol. 29, no 3, p. 345-380
Keywords [en]
knowledge management, agile software development
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:bth-17336DOI: 10.1142/S0218194019500153ISI: 000462508200002OAI: oai:DiVA.org:bth-17336DiVA, id: diva2:1265957
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2019-08-01Bibliographically approved
In thesis
1. Understanding and Supporting Knowledge Management in Agile Software Development
Open this publication in new window or tab >>Understanding and Supporting Knowledge Management in Agile Software Development
2019 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

 Background. Agile Software Development (ASD) promises agility and flexibility in dealing with uncertainty by prioritizing interaction between people supported by informal communication and knowledge sharing. The lack of practices to manage the knowledge as a resource might jeopardize the application of knowledge in the production of goods and service. The utilization of Knowledge Management (KM) strategies can significantly support achieving and sustaining competitive advantage and brings several benefits to software development. However, how to manage knowledge in ASD is still not well understood or investigated.

 Objectives. The main objective of this thesis is to contribute to the software engineering field by providing a different perspective on directions that KM can take to improve knowledge-based resource (KBR) management in ASD. The detailed objectives are: (i) Understand the current ASD environment regarding KM; (ii) Identify KBRs in ASD and its implications for KM; and (iii) Provide an initial set of variables to evaluate knowledge criticality of knowledge items in ASD.

 Method. We used a mixed-methods approach to address the objective of this thesis. The methods selected to conduct the studies include systematic literature review, grounded theory, and improvement case study. The data collection comprised a literature review, semi-structured interviews, and practitioners’ feedback through static validation.

 Results. From our SLR we observed that that KM strategies in ASD promote mainly knowledge transfer through practices that stimulate social interaction to share tacit knowledge in the project layer, increasing the risk of losing knowledge by keeping the knowledge localized inside a few individual’s minds. When it comes to coordination, practitioners utilize KBRs in their routines, through social collaboration within teams’ environment/settings. However, this process is nonsystematic, which brings inefficiency to KBR utilization resulting in knowledge loss. It can generate negative implications to the course of the software development, including meaningless searches in databases, frustration because of recurrent problems, and unawareness of knowledge sources. To support decision making related to knowledge retention, we have developed an initial version of the method to evaluate the criticality (KCEM) of a knowledge item, which is divided into two categories, relevance, and scarcity.

 Conclusion. The current results of this thesis are of particular interest. However, we recognize that the work is unfinished. As a complement to this thesis, we have planned our long-term objective, which is to contribute to creating scalable KM solutions for companies adopting ASD.We divide this long-term objective into three studies: Carry out a complementary study to apply KCEM in different companies; explore efficient ways of storing codified knowledge in combination with the KCEM, and investigate how to define metrics to evaluate the outcomes of KM practices.

Place, publisher, year, edition, pages
Karlskrona: Blekinge Tekniska Högskola, 2019. p. 144
Series
Blekinge Institute of Technology Licentiate Dissertation Series, ISSN 1650-2140 ; 10
Keywords
Knowledge Management, Agile Software Development, Knowledge resource
National Category
Computer Systems
Identifiers
urn:nbn:se:bth-18509 (URN)978-91-7295-380-2 (ISBN)
Presentation
2019-09-11, Karlskrona, 09:00 (English)
Opponent
Supervisors
Projects
S.E.R.T.E.R.T. Research Profile
Available from: 2019-08-02 Created: 2019-08-01 Last updated: 2019-08-19Bibliographically approved

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Ouriques, RaquelWnuk, KrzysztofGorschek, Tony

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