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The Offshoring Elephant in the Room: Turnover Strategies for Addressing Turnover When Offshoring to India
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
Delft University of Technology, NLD.
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
2019 (English)In: IEEE Software, ISSN 0740-7459, E-ISSN 1937-4194Article in journal (Refereed) Epub ahead of print
Abstract [en]

Staffing software projects with engineers from best-cost locations has become a commonality. However, distributed development remains practically challenging with many recurring problems, such as decreased productivity, low quality, and high unforeseen extra costs. One main underlying reason for these challenges is high employee turnover, although often overlooked. In developing locations such as India turnover is significantly large due to personal benefits from ‘job-hopping’. Why is turnover such a problem? Should companies stop sourcing to countries with high turnover or are there known remedies? This research puts turnover of software engineers in India in the spotlight and derives strategies to address it. We share experiences from two industrial cases, discuss important variables for portraying the actual turnover state and its negative impacts. Furthermore, we put forward ten recommendations for actively reducing turnover itself and lowering its negative consequences. IEEE

Place, publisher, year, edition, pages
IEEE Computer Society , 2019.
Keywords [en]
Attrition, Global software development, Global software engineering, Hidden costs, Offshoring, Turnover, Cost engineering, Outsourcing, Off-shoring, Software design
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-17770DOI: 10.1109/MS.2018.2886179Scopus ID: 2-s2.0-85062971088OAI: oai:DiVA.org:bth-17770DiVA, id: diva2:1302680
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-04-05Bibliographically approved

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Šmite, DarjaChatzipetrou, Panagiota

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