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Communication Problems in Software Development: A Model and Its Industrial Application
Volvo Car Corporation, SWE.
Chalmers, SWE.
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
Volvo Car Corporation, SWE.
2019 (English)In: International journal of software engineering and knowledge engineering, ISSN 0218-1940, Vol. 29, no 10, p. 1497-1538Article in journal (Refereed) Published
Abstract [en]

Attaining effective communication within and across organizational units is among the most critical challenges for success in software development organizations. This paper presents a novel model, supporting analysis of problems in inter-departmental communication events. The model was developed and designed based on industrial needs emphasizing flexibility, applicability and scalability. The model covers central communication aspects in order to provide a useful approximation of communication problems rather than in-depth modeling on message-by message basis. Other event-specific information, such as costs, can then be attached to enrich analysis and understanding. To exemplify and evaluate the model and collect feedback from industry, it was applied to 16 events at a Swedish automotive manufacturer where communication between two departments had broken down during development of software-intensive systems. The evaluation showed that the model helped structure and conduct systematic data collection and analysis of dysfunctional communication patterns. We found that insufficient understanding of the matters being communicated was prevalent, but also more specifically, requirements were insufficiently balanced, detailed and specified over the full system development cycle. Besides, the long-term cost for the company was analyzed in depth for each event, yielding a total estimated cost for the analyzed communication events of 11.2MUS$. © 2019 World Scientific Publishing Company.

Place, publisher, year, edition, pages
World Scientific Publishing Co. Pte Ltd , 2019. Vol. 29, no 10, p. 1497-1538
Keywords [en]
automotive industry, communication, manufacturing engineering, Organizational management and coordination, software engineering, software-intensive systems, Application programs, Cost benefit analysis, Manufacture, Automotive manufacturers, Communication problems, Effective communication, Organizational management and coordinations, Software development organizations, Software intensive systems, System development cycle, Software design
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-18919DOI: 10.1142/S0218194019500475ISI: 000494426200005Scopus ID: 2-s2.0-85074447470OAI: oai:DiVA.org:bth-18919DiVA, id: diva2:1370809
Available from: 2019-11-18 Created: 2019-11-18 Last updated: 2019-12-18Bibliographically approved

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Gorschek, Tony

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