Modern product development is a complex chain of events and decisions. The ongoing digital transformation of society, increasing demands in innovative solutions puts pressure on organizations to maintain, or increase competitiveness. As a consequence, a major challenge in the product development is the search for information, analysis, and the build of knowledge. This is even more challenging when the design element comprises complex structural hierarchy and limited data generation capabilities. This challenge is even more pronounced in the conceptual stage of product development where information is scarce, vague, and potentially conflicting. The ability to conduct exploration of high-level useful information using a machine learning approach in the conceptual design stage would hence enhance be of importance to support the design decision-makers, where the decisions made at this stage impact the success of overall product development process.

The thesis aims to investigate the conceptual stage of product development, proposing methods and tools in order to support the decision-making process by the building of data-driven decision support systems. The study highlights how the data can be utilized and visualized to extract useful information in design exploration studies at the conceptual stage of product development. The ability to build data-driven decision support systems in the early phases facilitates more informed decisions.

The thesis presents initial descriptive study findings from the empirical studies, showing the capabilities of the machine learning approaches in extracting useful information, and building data-driven decision support systems. The thesis initially describes how the linear regression model and artificial neural networks extract useful information in design exploration, providing support for the decision-makers to understand the consequences of the design choices through cause-and-effect relationships on a detailed level. Furthermore, the presented approach also provides input to a novel visualization construct intended to enhance comprehensibility within cross-functional design teams. The thesis further studies how the data can be augmented and analyzed to extract the necessary information from an existing design element to support the decision-making process in an oral healthcare context.

Solution providers are transitioning from product-centric models to service-oriented solutions. This shift has led to the rise of Product-Service Systems (PSS), which offer a holistic approach by integrating physical products with associated services. However, the inherent complexity and collaborative nature of PSS development present a significant challenge: information gathering, analysis, and knowledge building. This is further amplified in the early stages of PSS development due to data challenges such as uncertainty, ambiguity, and complexity. This complicates informed decision-making, potentially leading to the risk of sub-optimal outcomes and impacting the success of final offerings.

This research proposes an AI-powered data analysis approach to address these data challenges and augment the decision-making process of PSS development. The focus is on supporting early-stage decision-making, as decisions made at this stage greatly impact the success of final solutions. The research investigates how data can be utilized and visualized to extract actionable insights, ultimately facilitating informed decision-making.

The presented research demonstrates that AI-powered data analysis effectively supports informed decision-making in early-stage PSS development. By extracting actionable insights from complex data, handling data limitations, and enabling informed strategic decisions, knowledge sharing, and collaboration are facilitated among stakeholders. Furthermore, integrating AI with visualization tools fosters knowledge building and a deeper understanding of system behavior, ultimately leading to more successful PSS solutions. The efficacy of AI-powered data analysis for handling diverse data types across application domains is demonstrated, potentially leading to benefits such as a deeper understanding of system behavior and proactive solution strategies. These advancements contribute to developing decision support systems specifically for PSS development.

Overall, this research demonstrates the efficacy of AI-powered data analysis in overcoming data challenges and empowering decision-makers in early-stage PSS development. This translates to more informed choices, leading to the creation of successful and efficient PSS solutions.