Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Customer communication challenges in Agile Requirements Engineering
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.
2020 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Context and background: Requirements engineering(RE) is a first and a very important phase in any software development which helps in building a suitable and customer satisfactory product. In the past few years, the use of Agile software development has become popular in the industry. Customer communication plays an important role in any software development life cycle. Customers state the requirements needed to develop a product in the Requirements Engineering phase. A project is likely to fail due to problems in customer communication during the RE phase.

Objective: This thesis aims to study the Customer communication challenges in Agile requirements engineering, prioritize these challenges, and also find out the mitigation strategies to overcome these challenges.

Research Method: A systematic mapping study is conducted to find out the customer communication challenges. Based on the data collected from the systematic mapping study, a survey is conducted to find out the mitigation strategies to overcome the customer communication challenges faced in the RE phase and also prioritize these challenges.

Results: Based on the data collected from the systematic mapping study, a total of 18 customer communication challenges are identified. In the second step, a survey is conducted based on the identified challenges. The prioritization of these challenges is done by calculating the risk analysis of the challenges from the survey data. And finally, mitigation strategies are mentioned to overcome all the identified 18 challenges.

Place, publisher, year, edition, pages
2020. , p. 87
Keywords [en]
Requirements engineering, Agile, customer collaboration, Agile requirement engineering, customer communication, systematic mapping study, Survey
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-20645OAI: oai:DiVA.org:bth-20645DiVA, id: diva2:1488784
Subject / course
PA2534 Master's Thesis (120 credits) in Software Engineering
Educational program
PAADA Master Qualification Plan in Software Engineering 120,0 hp
Presentation
2020-09-22, 11:00 (English)
Supervisors
Examiners
Available from: 2020-11-04 Created: 2020-11-03 Last updated: 2020-11-04Bibliographically approved

Open Access in DiVA

fulltext(2552 kB)464 downloads
File information
File name FULLTEXT02.pdfFile size 2552 kBChecksum SHA-512
e4f36083cf1aeb08bdd4c43da68aeef9388d89f98f4088899d8317b19345a812b54b048fc35f13a2038e00f76c393c29fe9f7f426cb0d77b5c2efbec9356f020
Type fulltextMimetype application/pdf

By organisation
Department of Software Engineering
Software Engineering

Search outside of DiVA

GoogleGoogle Scholar
Total: 464 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 997 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf