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The combinatory role of online ratings and reviews in mobile app downloads: an empirical investigation of gaming and productivity apps from their initial app store launch
Blekinge Institute of Technology, Faculty of Engineering, Department of Industrial Economics.ORCID iD: 0000-0002-9787-7620
Blekinge Institute of Technology, Faculty of Engineering, Department of Industrial Economics.
Blekinge Institute of Technology, Faculty of Engineering, Department of Industrial Economics.ORCID iD: 0000-0003-0493-7450
2023 (English)In: Journal of Marketing Analytics, ISSN 2050-3318, E-ISSN 2050-3326, Vol. 11, no 3, p. 426-442Article in journal (Refereed) Published
Abstract [en]

Mobile app ratings and reviews are important due to their influence on consumer behavior and the financial consequences for app developers and app platform providers. This paper contributes to prior work by analyzing how rating and review information in combination impact mobile app downloads. To achieve these ends, we utilize daily panel data of 341 gaming (hedonic consumption value-oriented) and productivity (utilitarian consumption value-oriented) apps tracked for almost two years from their release in the Apple App Store. Hence, we contribute to how ratings and reviews matter for the larger majority of apps, whereas previous research has mainly focused on either ratings' or reviews' impact on app performance for top-ranked apps. Results of fixed-effects regression analysis reveal different combinatory impacts of text review information (polarity, subjectivity, and review length) and rating information (average rating score, volume of ratings, and dispersion of ratings) on gaming versus productivity app downloads. Important implications of the findings for app developers and platform providers, and for future research into online ratings and reviews, are discussed.

Place, publisher, year, edition, pages
Palgrave Macmillan, 2023. Vol. 11, no 3, p. 426-442
Keywords [en]
Ratings, Reviews, Utilitarian, Hedonic, Apps, Downloads
National Category
Business Administration
Identifiers
URN: urn:nbn:se:bth-23169DOI: 10.1057/s41270-022-00171-wISI: 000803882500001Scopus ID: 2-s2.0-85131077854OAI: oai:DiVA.org:bth-23169DiVA, id: diva2:1671491
Note

open access

Available from: 2022-06-17 Created: 2022-06-17 Last updated: 2024-02-08Bibliographically approved
In thesis
1. Essays on Mobile Application Performance in the Market
Open this publication in new window or tab >>Essays on Mobile Application Performance in the Market
2022 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The mobile application has experienced rapid growth since its emergence in 2008. The mobile app platform, as the two-sided market for mobile apps, enables app developers and app users to make transactions in it. In this competitive market, app developers face different factors that influence the success of apps. This dissertation deals with mobile app performance in the market and studies the determinants of mobile app performance from app users’ and app developers’ perspectives. 

This dissertation consists of four essays and an introductory part. Each essay is a separate study, but all of them aim to explore the factors that impact mobile app performance in the market. Essay I investigates the combinatory effects of ratings and reviews from app users on new mobile app downloads. Ratings and reviews have been found to have direct and interaction effects on mobile app downloads. Essay II analyzes the effects of different revenue model choices from app developers on app revenue performance in the market. The findings show that free downloads combined with in-app payments are a superior revenue model for gaming apps, but either charging for downloading or in-app purchases is better for productivity apps. Essay III discovers the diffusion pattern of new mobile apps in the market. The Bass model is used to test the diffusion parameters, and the logistic model and the Gompertz model are used to do the robustness check. The results show that the Bass model is the best-fitting model for mobile app data compared with the other two models, and newly launched mobile apps follow the S-curve diffusion pattern, and the early expansion of the mobile app should achieve in the first 35 weeks. Essay IV studies how the launch timing of new apps affects app downloads. The backward launch competition, cross-category launch competition, and release-date launch competition are factors that impact app downloads. For all four essays, the US Apple App Store data is adopted because the Apple App Store is one of the leading app stores worldwide. Different empirical analysis methods are applied in the four essays. Hedonic and utilitarian consumption values are considered in differentiating app types in all four essays. 

Place, publisher, year, edition, pages
Karlskrona: Blekinge Tekniska Högskola, 2022. p. 191
Series
Blekinge Institute of Technology Doctoral Dissertation Series, ISSN 1653-2090 ; 6
Keywords
mobile applications, market performance, ratings and reviews, revenue models, diffusion
National Category
Economics and Business Other Computer and Information Science
Research subject
Industrial Economics a nd Managemen
Identifiers
urn:nbn:se:bth-23658 (URN)978-91-7295-443-4 (ISBN)
Public defence
2022-10-27, J1630, Karlskrona, 13:15 (English)
Opponent
Supervisors
Available from: 2022-09-16 Created: 2022-09-16 Last updated: 2022-10-05Bibliographically approved

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Sällberg, HenrikWang, ShujunNumminen, Emil

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