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Impact of a user influx on features and issues during software development
Blekinge Institute of Technology, Faculty of Computing, Department of Computer Science.
Blekinge Institute of Technology, Faculty of Computing, Department of Computer Science.
2022 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Context: During an influx of users during a short period of time there will most likely be more issues reported and discovered. This will lead to more work for the software developer team. Will this affect the development of the software and, if so, how?Objectives: Research how the large amount of new users Zoom received during the start of the covid-19 pandemic affects the development of new features, changes to old features, bug/issue resolving and scheduled updates/maintenance.Realization (Method): We are using case studies as our empirical method. We are looking through and analyzing the incident logs and release notes that are provided by Zoom. With the help of the acquired data we can make observations and compare them to find connections between the increase in user base and issues found/features released. Results: With the data we extracted from Zoom’s incident logs and release notes, we could conclude that the influx of new users increased the number of bugs/issues found.Scheduled updates and maintenance saw a decline as the covid outbreak continued.The total number of features added/changed were not diminished, but instead increased. Conclusions: From the results we conclude that an increased user base leads to more issues and the need to implement new un-scheduled features to improve scalability, which induced a lower focus on scheduled maintenance/updates.

Place, publisher, year, edition, pages
2022. , p. 38
Keywords [en]
Influx of users, Zoom Video Communication inc, Pandemic
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-23692OAI: oai:DiVA.org:bth-23692DiVA, id: diva2:1698926
Subject / course
PA1445 Kandidatkurs i Programvaruteknik
Educational program
PAGPT Software Engineering
Examiners
Available from: 2022-09-27 Created: 2022-09-26 Last updated: 2022-09-27Bibliographically approved

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CiteExportLink to record
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  • apa
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