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Digital Servitization in the Manufacturing Sector: Survey Preliminary Results
University of Bergamo, ITA.
University of Bergamo, ITA.
University of Brescia, ITA.
University of Florence, ITA.
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2022 (English)In: Advances in Production Management Systems: Smart Manufacturing and Logistics Systems: Turning ideas into Action / [ed] Kim, D.Y., von Cieminski, G., Romero, D., Springer Science+Business Media B.V., 2022, p. 310-320Conference paper, Published paper (Refereed)
Abstract [en]

In the contention of the current industrial landscape, an increasing number of manufacturing firms are experimenting with the transition from product-centric offerings to service-based value concepts and product-service bundles as high-value integrated customer solutions to increase their revenues and build sustainable competitive advantages; a phenomenon known as the “servitization” of manufacturing. Nowadays, consistently with the Industry 4.0 paradigm, these companies have therefore started a process of integrating their traditional value offerings with digital services. This recent strategy is known as “Digital Servitization” and consists of developing new services and/or improving existing ones through digital technologies. However, this transformation is challenging, and companies often struggle to achieve their expectations. Thus, this study aims to shed light on the current state of Digital Servitization strategies in the manufacturing sector based on a survey addressed to the top and middle management. The results obtained by the analysis of the data collected from the survey show an increasing trend towards the adoption of digital technologies for enabling innovation and differentiation in service delivery processes. © 2022, IFIP International Federation for Information Processing.

Place, publisher, year, edition, pages
Springer Science+Business Media B.V., 2022. p. 310-320
Series
IFIP Advances in Information and Communication Technology, ISSN 1868-4238, E-ISSN 1868-422X ; 664
Keywords [en]
Digital servitization, Digitalization, Industry 4.0, Product-service systems, Servitization, Survey, Competition, Industrial management, Information services, 'current, Digital technologies, Manufacturing firms, Manufacturing sector, Service-based, Surveys
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:bth-23752DOI: 10.1007/978-3-031-16411-8_37ISI: 000869729400037Scopus ID: 2-s2.0-85138808585ISBN: 9783031164101 (print)OAI: oai:DiVA.org:bth-23752DiVA, id: diva2:1703777
Conference
IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2022, Gyeongju, South Korea, 25 September through 29 September 2022
Available from: 2022-10-14 Created: 2022-10-14 Last updated: 2024-01-11Bibliographically approved

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Bertoni, Marco

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