Conflicting Interests in the Hybrid Workplace: Five Perspectives to Consider
2023 (English)In: Software Quality: Higher Software Quality through Zero Waste Development / [ed] Mendez D., Winkler D., Winkler D., Kross J., Biffl S., Bergsmann J., Springer Science+Business Media B.V., 2023, Vol. 472, p. 3-13Conference paper, Published paper (Refereed)
Abstract [en]
One clear legacy from the COVID-19 pandemic is the widespread adoption of remote work and flexible work arrangements, especially in tech companies. However, the practicability of remote working has raised a significant debate. The preferences for remote work vary greatly even among the employees of the same company. Individual wishes for remote vs office work can be often found anywhere on the spectrum from fully remote work to fully onsite with the hybrid working options of a varying degree in the middle. The most obvious common denominator in this situation is full flexibility, i.e., letting people decide when they want to work where. However, such one-fits-all strategy does not really fit anybody. Instead, it gives rise to several inherent conflicts of interest. In this position paper, we summarize opinions and experiences about remote work in five fictional personas as collective images based on extensive research: quantitative data, research interviews, and informal discussions with both employees and managers in tech companies, including Spotify, Ericsson, Telenor, Tieto, SONY, and many others. We conclude that increased flexibility at work leads to the conflict of individual interests of increased personal flexibility, team interest of efficient teamwork and corporate interests of preserving efficiency, company culture, and retaining the talents. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
Place, publisher, year, edition, pages
Springer Science+Business Media B.V., 2023. Vol. 472, p. 3-13
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 472
Keywords [en]
Hybrid work, Managers, Remote work, WFH, Work-from-home, COVID-19, Common denominators, Conflicts of interest, Office works, Remote working, Spectra's, VS Office, Human resource management
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:bth-24972DOI: 10.1007/978-3-031-31488-9_1ISI: 001269092500001Scopus ID: 2-s2.0-85161230179ISBN: 9783031314872 (print)OAI: oai:DiVA.org:bth-24972DiVA, id: diva2:1774983
Conference
15th International Conference on Software Quality, SWQD 2023, Munich, 23 May 2023 25 May 2023
Part of project
WorkFlex, Knowledge FoundationSERT- Software Engineering ReThought, Knowledge Foundation
Funder
Knowledge Foundation, 20220047Knowledge Foundation, 201800102023-06-262023-06-262024-09-16Bibliographically approved