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The Digital Servitization of Manufacturing Sector: Evidence from a Worldwide Digital Servitization Survey
University of Bergamo, Italy.ORCID iD: 0000-0001-7983-8356
University of Bergamo, Italy.
University of Brescia, Italy.
University of Florence, Italy.
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2023 (English)In: Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures: IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17–21, 2023, Proceedings, Part II / [ed] Erlend Alfnes, Anita Romsdal, Jan Ola Strandhagen, Gregor von Cieminski, David Romero, Springer, 2023, p. 165-180Conference paper, Published paper (Refereed)
Abstract [en]

To boost revenues and create a lasting competitive advantage in the present global market, an increasing number of manufacturing companies are experimenting with shifting from product-centric offerings to service solutions leveraging digital technologies according to the Industry 4.0 paradigm. This (digital) transformation, known as “Digital Servitization”, aims to provide new (digital) services and/or enhance existing ones. Yet, this transformation is challenging and manufacturing companies frequently have trouble meeting their expectations. To shed light on the current state of the Digital Servitization trend in the global manufacturing sector, researchers involved in the ASAP Service Management Forum and the IFIP WG5.7 Special Interest Group on “Service Systems Design, Engineering and Management” have conducted an international survey targeting manufacturing SME managers. The main survey objectives are twofold: (i) to analyse how manufacturing companies are implementing digital technologies to support their Digital Servitization transformation from traditional business models based on product sales to models focused on service delivery, and (ii) to identify which critical issues and best practices are characterizing the Digital Servitization transformation of manufacturing companies. Survey results have demonstrated a rising trend in the global manufacturing sector towards the use of digital technologies for service delivery, but more mature servitization strategies, data management activities, coordination efforts at the ecosystem level, and supporting tools for conscious decisions in the delivery of (digital) services are still required to succeed in the new Digital Servitization arena.

Place, publisher, year, edition, pages
Springer, 2023. p. 165-180
Series
IFIP Advances in Information and Communication Technology, ISSN 1868-4238, E-ISSN 1868-422X ; 690
Keywords [en]
Digital Servitization, Survey, Industry 4.0, Product-Service System
National Category
Other Mechanical Engineering
Research subject
Mechanical Engineering
Identifiers
URN: urn:nbn:se:bth-25404DOI: 10.1007/978-3-031-43666-6_12Scopus ID: 2-s2.0-85174447438ISBN: 9783031436659 (print)OAI: oai:DiVA.org:bth-25404DiVA, id: diva2:1798538
Conference
IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17–21, 2023
Available from: 2023-09-19 Created: 2023-09-19 Last updated: 2024-01-31Bibliographically approved

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Bertoni, Marco

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