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The Invisible Interface of the check-in process: and its importance for the use of Self Service Units
Blekinge Institute of Technology, Department of Human Work Science and Media Technology.
2004 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
Check-in processens osynliga gränssnitt : och dess betydelse för användningen av Self Service Units (Swedish)
Abstract [en]

When a computerized artefact is introduced as a tool in an activity it is not possible to only consider the design of this tool to understand the actual use of it. It is also necessary to study the context in which it is used and to rig the environment to support the use of this tool. This I have tried to show in this master thesis where I have studied how travellers behave in the check-in process, using or not using Self Service units for check-in at airports in Sweden and Norway.

Abstract [sv]

När en datoriserad artefakt introduceras som ett verktyg i en aktivitet är det inte möjligt att enbart ta hänsyn till designen av det specifika verktyget för att förstå den verkliga användningen. Det är även nödvändigt att studera kontexten i vilken verktyget används och att rigga miljön för att stödja användningen av verktyget. Detta har jag försökt att visa i mitt magisterarbete där jag har studerat hur resenärer checkar-in på flygplatser i Sverige och Norge med hjälp av eller utan att använda självbetjäningsautomater, d.v.s. s.k. Self Service Units.

Place, publisher, year, edition, pages
2004. , 55 p.
Keyword [en]
Check-in, Self Service unit, Tool, Invisible Interface, Mediation, Accountability, Affordance
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:bth-1479Local ID: oai:bth.se:arkivexB880308936F61700C1256E28004E8C40OAI: oai:DiVA.org:bth-1479DiVA: diva2:828720
Uppsok
Social and Behavioural Science, Law
Supervisors
Note
kristina.f@telia.com 0708-176778Available from: 2015-05-20 Created: 2004-01-27 Last updated: 2015-06-30Bibliographically approved

Open Access in DiVA

fulltext(903 kB)70 downloads
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File name FULLTEXT01.pdfFile size 903 kBChecksum SHA-512
9c3658f2b0506f4e5213b1fa2706d301ad2581d20043defc581df56d9edd3e79be4bd5902decf1d04a972d469b583261f030c1a7121b24cd271af98be4368b35
Type fulltextMimetype application/pdf

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Department of Human Work Science and Media Technology
Production Engineering, Human Work Science and Ergonomics

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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