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An IT Service Taxonomy for Elaborating IT Service Catalog
Blekinge Institute of Technology, School of Computing.
2009 (English)Independent thesis Advanced level (degree of Master (Two Years))Student thesisAlternative title
An IT Service Taxonomy for Elaborating IT Service Catalog (Swedish)
Abstract [en]

In this thesis, I, as the author, have tried to propose a methodology for establishing IT service taxonomy in order to elaborate IT service portfolio and IT service catalog. As a core part of my thesis, IT service taxonomy has been discussed to manage IT services in an efficient way in the small and medium sized enterprises The small and medium sized enterprises can use the categories and sub categories of this taxonomy to define their service catalog and portfolio. In that regards, a list of IT services has been identified from the industries and has been used to define the IT service taxonomy.

Place, publisher, year, edition, pages
2009. , 144 p.
Keyword [en]
: IT Service Taxonomy (ITST), IT Service Management (ITSM), Service Level Management (SLM), IT Infrastructure Library (ITIL).
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-3440Local ID: oai:bth.se:arkivex606C97ED9278DCF7C12576A0007E6A28OAI: oai:DiVA.org:bth-3440DiVA: diva2:830746
Uppsok
Technology
Supervisors
Available from: 2015-04-22 Created: 2010-01-04 Last updated: 2015-06-30Bibliographically approved

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fulltext(4553 kB)644 downloads
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ee0754c43786ff1ff3ccf6ece28532e21879e8fddc458b5ef15767781b59288b30f9e7659c7fc8fd3b7b8abb89cce4e15efd064d5435e13eb388205127db4162
Type fulltextMimetype application/pdf

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf