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ComAiDiMap: design for SOS operators handling 112 calls
Blekinge Institute of Technology, Department of Human Work Science and Media Technology.
2000 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
ComAiDiMap : design för SOS operatörer hanterande 112 samtal (Swedish)
Abstract [en]

The focus in this thesis is a design suggestion, the Computer Aided Dispatch Map (Co-mAiDiMap). As a way of exploring innovative design suggestions, the design has been influenced by the use of alternative interfaces. Specially the Pond, a prototype developed in ICE-laboratory (ICE-lab) at Swedish Institute of Computer Science (SICS). The design is also influenced by the innovative Disappearing Computer concept. It is made for the SOS operators working in Swedish emergency service centres (SOS Alarm AB Sverige) for supporting the handling of 112 calls. The research question in this thesis is: How can the SOS operators handling of 112 calls in their work practice be supported individually and cooperatively using alternative interface design? The foundation that the design is based on is an integration of the dispatch system (CoordCom) and the computerized map application currently in use at the SOS centres.

Abstract [sv]

Förslag på design av sammanslagning kartdator och utlarmningssystem. Grundad på studier av SOS-operatörer användande dagens utlarmningssystem. Designen influerad av prototyp byggd på SICS (Swedish Institute of Computer Science)

Place, publisher, year, edition, pages
2000. , 32 p.
Keyword [en]
Alternative computer interfaces, Disappearing computer, SOS operators, Computer Aided Dispatch, Emergency service centres, The Pond prototype, ComAiDiMap
National Category
Computer Science Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:bth-4434Local ID: oai:bth.se:arkivexC7CDB7ED36683C0AC1256ABC0033EC43OAI: oai:DiVA.org:bth-4434DiVA: diva2:831773
Uppsok
Technology
Supervisors
Note
Dept of Human Work Science and Media Technology Blekinge Institute of Technology Box 520 SE-372 25 Ronneby, Sweden Tel: +46 457 385563 Telefax: +46 457 12679 Mobile: +46 733 502 152Available from: 2015-04-22 Created: 2001-09-03 Last updated: 2015-06-30Bibliographically approved

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Computer ScienceProduction Engineering, Human Work Science and Ergonomics

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