When an accident is happening most of the time it is the person on the street that is reporting this to SOS Alarm, the instance that is controlling, for example, the ambulances. To ensure that as few mistakes as possible are made it us crucial that the communication between the caller and the ambulance via the SOS Alarm is as efficient as possible. Communication between the caller to SOS Alarm and the ambulance is done by passing through the operator at the SOS Alarm station and then on to the ambulance. Is this the way that it should be handled or are there optional ways that could be used? The technology has evolved since the system used today was installed and today cellular phones are very common and it is not unusual that it is possible to take pictures with these phones. Is this something that could be used to enhance the way information is sent between the caller and the ambulance? These are questions that this thesis tries to answer by using studies at SOS Alarm and Ambulance centrals as a foundation for the arguments.