In emergency services, the evaluation of a situation is performed, manually, which includes synchronizing the services for each situation. However, the work requires divergent and decisive decisions resolved from several points of views, which would benefit from automating parts of the work. Using computer systems in life-critical domains can involve careful consideration of the work practice and of the situation components. In this paper, we propose using agents, intelligent agents and meta-agents, to streamline emergency services. The intelligent agents respond to both static and dynamic input in a flexible and structured way and perform required actions. From these actions, the meta-agents are created in which the divisions of dynamic and static information have an impact on the structure of the calculations but also on the outcome produced by the meta-agents. As an example application, we provide a scenario of agents and meta-agents in multi-agent systems, where the meta-agents hold systemic properties. The scenario has a strong grounding in the emergency service domain, in which we highlight coordination issues related to the multi-agents and the meta-agents.

I denna artikel föreslår vi användning av agenter för att strömlinjeforma livskritiska tjänster. De intelligenta agenterna reagerar på statisk och dynamisk input på ett flexibelt och strukturerat sätt och utför önskade aktioner. Vi presenterar ett scenario som är grundat i en tillämpning i nödsamtalshantering. Koordinerings situationer är specifikt framhävdade.