Brief Emotional Vocal Expressions: Proxies for Decision Making in Emergency Calls?
2013 (English)Conference paper (Refereed) Published
This chapter focuses on whether perceived emotional intensity and help need is possible to discriminate in expressions of fear and neutrality in brief authentic emergency calls. Extraction of acoustic parameters of fear and neutrality was done prior to letting participants listen to a low-pass-filtered stimuli set. Participants discriminated fear and neutrality in both the intensity and help need condition. In turn, judged intensity and judged help need correlated strongly, with partial correlations indicating that participants use acoustically measured intensity (mean dB) as information to infer the intensity/help need relationship. We also discuss the implications of emotional expression in the call centre domain.
Place, publisher, year, edition, pages
Helsinki: Emerald , 2013.
Emotion, expression, judgment, vocal
IdentifiersURN: urn:nbn:se:bth-6352DOI: 10.1108/S1746-9791(2013)0000009015ISI: 000338049000012Local ID: oai:bth.se:forskinfoB07F71F674A85BD3C1257E500049540DISBN: 978-1-78190-889-1 OAI: oai:DiVA.org:bth-6352DiVA: diva2:833850
International Conference on Emotion and Organizational Life, 2012
Book Series: Research on Emotion in Organizations2015-05-252015-05-252015-06-30Bibliographically approved