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How a learning orientation affects drivers of innovativeness and performance in service delivery
Blekinge Institute of Technology, School of Management.
2013 (English)In: Journal of engineering and technology management, ISSN 0923-4748, E-ISSN 1879-1719, Vol. 30, no 2, 169-187 p.Article in journal (Refereed) Published
Abstract [en]

Relying on organizational innovativeness for long-term growth and profitability can be difficult, time consuming, and expensive. In the context of service delivery of 395 strategic business units (SBU) in Israel's healthcare industry, this paper examines the role of a learning-orientation as a moderator in an integrative model of organizational innovativeness. We find moderation of the impacts of risk-taking, creativity, competitor benchmarking orientation, and environmental opportunities on innovativeness. Moreover, we find the influence on performance pronounced for high learning-oriented SBUs. The paper shows that learning orientation should be considered for understanding effective innovativeness work for competitive service delivery.

Place, publisher, year, edition, pages
Elsevier , 2013. Vol. 30, no 2, 169-187 p.
National Category
Business Administration Probability Theory and Statistics Public Health, Global Health, Social Medicine and Epidemiology
Identifiers
URN: urn:nbn:se:bth-6812DOI: 10.1016/j.jengtecman.2013.01.004ISI: 000318834700005Local ID: oai:bth.se:forskinfoC50CE82E5F75316EC1257B17004939BEOAI: oai:DiVA.org:bth-6812DiVA: diva2:834359
Note

Drivers of Performance in Service Delivery: The Mediating Role of Innovativeness. Journal of Engineering and Technology Management. 30: 169-187.

Available from: 2013-12-17 Created: 2013-02-19 Last updated: 2017-04-04Bibliographically approved

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Pesämaa, Ossi
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Citation style
  • apa
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More styles
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  • de-DE
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  • nn-NB
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  • Other locale
More languages
Output format
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