How a learning orientation affects drivers of innovativeness and performance in service delivery
2013 (English)In: Journal of engineering and technology management, ISSN 0923-4748, Vol. 30, no 2, 169-187 p.Article in journal (Refereed) Published
Relying on organizational innovativeness for long-term growth and profitability can be difficult, time consuming, and expensive. In the context of service delivery of 395 strategic business units (SBU) in Israel's healthcare industry, this paper examines the role of a learning-orientation as a moderator in an integrative model of organizational innovativeness. We find moderation of the impacts of risk-taking, creativity, competitor benchmarking orientation, and environmental opportunities on innovativeness. Moreover, we find the influence on performance pronounced for high learning-oriented SBUs. The paper shows that learning orientation should be considered for understanding effective innovativeness work for competitive service delivery.
Place, publisher, year, edition, pages
Elsevier , 2013. Vol. 30, no 2, 169-187 p.
Business Administration Probability Theory and Statistics Public Health, Global Health, Social Medicine and Epidemiology
IdentifiersURN: urn:nbn:se:bth-6812DOI: http://dx.doi.org/10.1016/j.jengtecman.2013.01.004ISI: 000318834700005Local ID: oai:bth.se:forskinfoC50CE82E5F75316EC1257B17004939BEOAI: oai:DiVA.org:bth-6812DiVA: diva2:834359
Drivers of Performance in Service Delivery: The Mediating Role of Innovativeness. Journal of Engineering and Technology Management. 30: 169-187.2013-12-172013-02-192015-06-30Bibliographically approved