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Socio-technical congruence sabotaged by a hidden onshore outsourcing relationship: Lessons learned from an empirical study
Blekinge Institute of Technology, School of Computing.
2012 (English)In: Lecture Notes in Computer Science, Springer , 2012, Vol. 7343, 190-202 p.Conference paper, Published paper (Refereed)
Abstract [en]

Despite the popularity of outsourcing arrangements, distributed software development is still regarded as a complex endeavor. Complexity primarily comes from the challenges in communication and coordination among participating organizations. In this paper we discuss lessons learned from participatory research carried out in a highly distributed onshore outsourcing project. Previous research established that socio-technical congruence principles alleviate distributed work. In practice we have found that alignment between the systems structure and organizational structure can be studied from different abstraction levels and also during different phases of project lifecycle. We have found that official organizational structure differed from the applied one, which meant that the planned alignment in task allocation strategies was broken. Our findings indicate that the lack of socio-technical congruence caused several implications, including unclear responsibilities, delays in problem turnaround, conflicting changes, and non-delivered parts.

Place, publisher, year, edition, pages
Springer , 2012. Vol. 7343, 190-202 p.
Keyword [en]
Conway's law, Distributed software development, onshore, outsourcing, sociotechnical congruence
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-7054DOI: 10.1007/978-3-642-31063-8_15Local ID: oai:bth.se:forskinfo2B094A5BF93A0B86C1257AC900449F83OAI: oai:DiVA.org:bth-7054DiVA: diva2:834630
Conference
13th International Conference on Product-Focused Software Process Improvement, PROFES (Madrid)
Available from: 2013-01-02 Created: 2012-12-03 Last updated: 2016-09-08Bibliographically approved

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Šmite, Darja
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf