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A palette of lean indicators to detect waste in software maintenance: A case study
Blekinge Institute of Technology, School of Computing.
2012 (English)In: Lecture Notes in Business Information Processing, Malmö: Springer , 2012, Vol. 111, 108-122 p.Conference paper (Refereed) Published
Abstract [en]

Software maintenance is a key activity in software development requiring considerable effort and time. Hence, it is important to increase the efficiency and effectiveness of the maintenance process. The objective of this article is to introduce a palette of indicators to assess the maintenance process based on indicators lean indicators. Four indicators aiming at detecting waste have been proposed, namely the inflow of maintenance requests, the flow of maintenance requests through the maintenance process with regard to continuous value creation and high throughput, the analysis of lead-times, and the analysis of workload. The research method is case study in which the proposed indicators were applied on the maintenance process of one case company (Ericsson AB).

Place, publisher, year, edition, pages
Malmö: Springer , 2012. Vol. 111, 108-122 p.
Keyword [en]
Lean Measurement, Software Maintenance
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-7140DOI: 10.1007/978-3-642-30350-0_8Local ID: oai:bth.se:forskinfo3CACFC34607C4F6EC1257AC5004C5B2BISBN: 978-364230349-4 (print)OAI: oai:DiVA.org:bth-7140DiVA: diva2:834722
Conference
13th International Conference on Agile Software Development, XP
Available from: 2012-11-29 Created: 2012-11-29 Last updated: 2015-06-30Bibliographically approved

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