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The QoE provisioning-delivery-hysteresis and its importance for service provisioning in the Future Internet
Responsible organisation
2011 (English)Conference paper, (Refereed) Published
Abstract [en]

Quality of Experience (QoE) combines non-technical parameters such as user perception, experience and expectations with technical parameters such as application-and network-level Quality of Service (QoS). For service or network providers, it is important to understand the quantitative relationship between QoE and these technical parameters in order to manage the user-perceived quality. This paper investigates the different impacts of a) provisioning and b) delivery problems due to insufficient resources on QoE, leading to the QoE provisioning-delivery hysteresis (QoE-PDH). We demonstrate the QoE-PDH for Voice-over-IP, live video streaming, and web browsing based on existing measurement studies. The results clearly quantify the necessity to control quality, instead of suffering from uncontrollable impacts like packet loss caused by congestion. The implementation and the limitations of the QoE-PDH in the current Internet is shown using the example of Skype. Afterwards we discuss how these results can be used to enhance energy-efficient service provisioning and delivery in the Future Internet.

Place, publisher, year, edition, pages
Kaiserslautern: IEEE , 2011.
Keyword [en]
Control quality, Delivery problems, Energy efficient, Future internet, Live video streaming, Measurement study, OR-networks, Quality of experiences, Service provisioning, User perceptions, Voice over IP, Web browsing
National Category
Computer Science
Identifiers
URN: urn:nbn:se:bth-7371DOI: 10.1109/NGI.2011.5985864Local ID: oai:bth.se:forskinfoF23973280976C7A4C12579790037E9D5ISBN: 978-145770917-3 (print)OAI: oai:DiVA.org:bth-7371DiVA: diva2:834978
Conference
7th EURO-NGI Conference on Next Generation Internet Networks, NGI
Available from: 2012-09-18 Created: 2012-01-02 Last updated: 2015-06-30Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf