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SPI success factors within product usability evaluation
Responsible organisation
2010 (English)In: Journal of Systems and Software, ISSN 0164-1212 , Vol. 83, no 11 Sp. Iss, 2059-2072 p.Article in journal (Refereed) Published
Abstract [en]

This article presents an experience report where we compare 8 years of experience of product related usability testing and evaluation with principles for software process improvement (SPI). In theory the product and the process views are often seen to be complementary, but studies of industry have demonstrated the opposite. Therefore, more empirical studies are needed to understand and improve the present situation. We find areas of close agreement as well as areas where our work illuminates new characteristics. It has been identified that successful SPI is dependent upon being successfully combined with a business orientation. Usability and business orientation also have strong connections although this has not been extensively addressed in SPI publications. Reasons for this could be that usability focuses on product metrics whilst today's SPI mainly focuses on process metrics. Also because today's SPI is dominated by striving towards a standardized, controllable, and predictable software engineering process: whilst successful usability efforts in organisations are more about creating a creative organisational culture advocating a useful product throughout the development and product life cycle. We provide a study and discussion that supports future development when combining usability and product focus with SPI, in particular if these efforts are related to usability process improvement efforts.

Place, publisher, year, edition, pages
elsevier , 2010. Vol. 83, no 11 Sp. Iss, 2059-2072 p.
Keyword [en]
Software process improvement, Usability product metrics, Process metrics, Organisation, Management, Software development, Software engineering, Human-computer interaction, User experience
National Category
Human Aspects of ICT Software Engineering
Identifiers
URN: urn:nbn:se:bth-7612DOI: 10.1016/j.jss.2010.04.066ISI: 000283641600005Local ID: oai:bth.se:forskinfo7F1E0AE589770FAEC12578110036FC2COAI: oai:DiVA.org:bth-7612DiVA: diva2:835256
Available from: 2012-09-18 Created: 2011-01-07 Last updated: 2015-06-30Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf