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Quality of experience from user and network perspectives
Blekinge Institute of Technology, School of Computing.
Blekinge Institute of Technology, School of Computing.
Responsible organisation
2010 (English)In: Annales des télécommunications, ISSN 0003-4347, E-ISSN 1958-9395, Vol. 65, no 1-2, 47-57 p.Article in journal (Refereed) Published
Abstract [en]

The impact of network performance on user experience is important to know, as it determines the success or failure of a service. Unfortunately, it is very difficult to assess it in real-time on an operational network. Monitoring of network-level performance criteria is easier and more usual. But the problem is then to correlate these network-level Quality of Service (QoS) to the Quality of Experience (QoE) perceived by the users. Efforts have been done in the previous years to map user behaviour to traffic characteristics on the network to QoS. However, being able to successfully relate these traffic characteristics to user satisfaction is not a simple task and still requires further investigations. In this work, we try to associate on one side the correlations between various traffic characteristics measured on an operational network and on the other side the user experience tested on an experimental platform. Our aim is to observe some pronounced trends regarding relationships between both types of results. More precisely, we want to validate how and to what extent the volumes of user sessions represent the level of user satisfaction. Along this way, we need to revise classical relationships between some of the network performance indicators such as loss, download time and throughput in order to strengthen the understanding of this impact on each other and on user satisfaction. This preliminary study is based on the application web.

Place, publisher, year, edition, pages
Lavoisier , 2010. Vol. 65, no 1-2, 47-57 p.
Keyword [en]
Opinion Score, Passive measurements, Quality of Experience, Quality of Service, Traffic analysis
National Category
Telecommunications
Identifiers
URN: urn:nbn:se:bth-7876DOI: 10.1007/s12243-009-0142-xISI: 000274108000005Local ID: oai:bth.se:forskinfo868D025706DC7484C12576D400387FA0OAI: oai:DiVA.org:bth-7876DiVA: diva2:835544
Available from: 2012-09-18 Created: 2010-02-24 Last updated: 2016-09-06Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf