In this paper, we discuss a model of quality that makes use of the fuzzily defined variable approach to better understand the concept and, thus, enables the further development of this variable. We propose a general method that may estimate a quality index (QI) that handles both qualitative and quantitative issues. The system further uses a neural network since the system learns how to integrate human factors into a quantitative QI. In our case study, we have examined the measurement of image quality and proposed a theoretical model of pulp quality.