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Quality of Experience from End-to-End and Network Perspective
Blekinge Institute of Technology, School of Computing.
Blekinge Institute of Technology, School of Computing.
Responsible organisation
2008 (English)Conference paper, (Other academic)
Abstract [en]

Knowing user experience resulting from the performance of network services is an extremely important target for service providers and researchers. Effects of even slight disturbances in network performance were not so damaging for user satisfaction level ever before than they are in today’s changing network conditions in heterogeneous network environment, involving fixed, wireless and mobile networks. Quality of Service (QoS) is the ability of network to provide a service with an assured service level and Quality of Experience (QoE) is how a user perceives the usability of a service when in use. Monitoring the QoS can be an important indicator for the level of user satisfaction if the monitored parameters are strongly correlated to that user satisfaction. This paper presents a comprehensive analysis on the changing user behaviour at different service performance levels through both objective and subjective measurements. At first, it discusses the correlation of subjective grading of the service by users with service performance parameters and observes certain thresholds on the performance parameters where user experience changes. This analysis is based on the results of web surfing experiments on a testbed. Secondly, it discusses the correlation of traffic characteristics of user sessions with session throughputs in order to observe the dependence of these characteristics on network performance metrics. This discussion is based on traffic launched by real users on an ADSL network. Finally, the objectively measured traffic characteristics like user session volumes are compared to subjective responses of the users to see to what extent the session volumes reflect the user satisfaction level.

Abstract [sv]

Detta pappret diskuterar hur användarens reaktion på tjänstekvalitet visar sig end-till-end samt i förändring av nätverksstatistik. Quality of Experience (QoE), Quality of Service (QoS), Mean Opinion Score (MOS)

Place, publisher, year, edition, pages
Karlskrona: EuroFGI/BTH , 2008.
Keyword [en]
Quality of Experience (QoE), Quality of Service (QoS), session volumes, throughput, Mean Opinion Score (MOS)
National Category
Telecommunications Computer Science
Identifiers
URN: urn:nbn:se:bth-8426Local ID: oai:bth.se:forskinfo96A833E2338ECAF4C12574AA00352F2EOAI: oai:DiVA.org:bth-8426DiVA: diva2:836150
Conference
EuroFGI IA.7.6 Workshop on Socio-Economic Aspects in Next-Generation Internet
Available from: 2012-09-18 Created: 2008-08-19 Last updated: 2016-09-06Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf