Given the growing importance of quantitative relationships between user-perceived Quality of Experience (QoE) and network Quality of Service (QoS), this paper investigates the IQX hypothesis for two voice codecs, iLBC and G.711. This hypothesis expresses QoE as an exponential function of QoS degradation. The experiments are carried out in a controlled environment using the softphone SJPhone, the network emulator NIST Net, and a tool calculating the PESQ (Perceptual Evaluation of Speech Quality) from sent and received audio files. The IQX hypothesis is confirmed exactly for disturbances perceived on applications level, packet loss and packet reordering, which clearly correlate to the main sensitivities of the used softphone to packet-level disturbances such as loss, jitter and reordering. So, besides of providing a unified relationship between QoE and QoS, the IQX also proved to be capable of identifying the QoS parameters of relevance for QoE degradations. The study also points out interesting tracks for future work in terms of QoS degradations and related QoE evaluations.

Pappret belyser den exponentiella påverkan av tjänstekvalitetsstörningar (såsom dataförlust, fördröjningar och reordering) på upplevt tjänstekvalitet, fokusserat på populära röst-kodningsalgoritmer såsom G.711 och iLBC (som används av Skype). QoS, QoE, upplevt tjänstekvalitet, mätningar, nätverksemulering