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The role of quality feedback for perceived service dependability
2006 (English)Conference paper, Presentation (Other academic) PublishedAlternative title
Kvalitetsåterkopplingens betydelse för användarupplevt pålitlighet av IT tjänster (Swedish)
Abstract [en]

This contribution highlights the role of quality feedback for perceived service dependability and summarises some related work done within the workpackage WP.JRA.6.1 (Quality of Service from the users' perspective and feedback mechanisms for quality control) of the European FP6 Network of Excellence EuroNGI (Next Generation Internet). Different types of feedback are classified and discussed. The presentation also points out need and directions for more research in this domain.

Abstract [sv]

Presentationen presenterar arbete och ansatser som hade gjorts inom excellensnätverket "EuroNGI", arbetspaket WP.JRA.6.1 om användarupplevt tjänstekvalitet och dess återkoppling. Den motiverar vikten av en brå återkoppling för användarens upplevelse av tjänsternas pålitlighet. Användarupplevt tjänstekvalitet, kvalitetsåterkoppling, pålitlighet

Place, publisher, year, edition, pages
Espoo, 2006.
Keyword [en]
Quality of Experience, Quality of Service, dependability, quality feedback
National Category
Telecommunications
Identifiers
URN: urn:nbn:se:bth-9008Local ID: oai:bth.se:forskinfoC7E44ABE1E686FD1C125733B003845F0OAI: oai:DiVA.org:bth-9008DiVA: diva2:836784
Conference
Dependability workshop
Available from: 2012-09-18 Created: 2007-08-18 Last updated: 2015-06-30Bibliographically approved

Open Access in DiVA

fulltext(203 kB)41 downloads
File information
File name FULLTEXT01.pdfFile size 203 kBChecksum SHA-512
490ed70906f84b257a83c6feaf2a4cd1cb48dca3ab2dcfc00319c643b756daa73ec9e5f0732adb8a69ca0c6fb9239f668147a549d68a39fce8d318c23746fd13
Type fulltextMimetype application/pdf

Telecommunications

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf