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Kommunikationens roll vid implementering av Balanserat Styrkort: En studie om förbättrad kommunikation vid implementeringen
Blekinge Institute of Technology, Faculty of Engineering, Department of Industrial Economics.
Blekinge Institute of Technology, Faculty of Engineering, Department of Industrial Economics.
Blekinge Institute of Technology, Faculty of Engineering, Department of Industrial Economics.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The role of communication when implementating the Balanced Scorecard : A study about improved communication when implementating the scorecard (English)
Abstract [sv]

Abstrakt 

Titel: Kommunikationens roll vid implementering av Balanserat Styrkort -En studie om förbättrad kommunikation vid implementeringen 

Författare: Cecilia Dorbell, Emelie Carlsson och Lotta Norrena 

Handledare: Katrin Franander 

Institution: Institutionen för Industriell ekonomi, Blekinge Tekniska Högskola 

Kurs: Kandidatarbete i Företagsekonomi, 15 högskolepoäng 

Syfte: Den här studien syftar till att förbättra samt ge en större förståelse för kommunikationen vid implementeringen av balanserade styrkort. 

Metod: Vi har genomfört en kvalitativ studie och undersökningen baseras på intervjuer gjorda bland fyra kommunala bolag i Sverige. 

Slutsatser: Studien leder fram till att ett samband identifieras mellan kommunikation, motivation och måluppfyllelse, samt mellan kommunikation, kultur och lärande. Detta samband kan användas för att förstå och förbättra kommunikationen vid implementering av balanserat styrkort. 

Abstract [en]

Abstract 

Title: The role of communication when implementating the Balanced Scorecard -A study about improved communication when implementating the scorecard 

Authors: Cecilia Dorbell, Emelie Carlsson och Lotta Norrena 

Supervisor: Katrin Franander 

Department: Institution of Industrial Management, Blekinge Institute of Technology 

Course: Bachelor’s thesis in Business Administration, 15 credits 

Purpose: This study aims to improve and give better understanding about the communication when implementing the balanced scorecard. 

Method: We have conducted a qualitative study and the study is based on interviews with four municipal companies in Sweden. 

Results: The study concludes to a connection between communication, motivation and achievement, and between communication, culture and learning. This connection can be used to understand and improve the communication when implementing the balanced scorecard.

Place, publisher, year, edition, pages
2015. , 46 p.
Keyword [sv]
BSC, balanserat styrkort
National Category
Business Administration
Identifiers
URN: urn:nbn:se:bth-10395OAI: oai:DiVA.org:bth-10395DiVA: diva2:839546
Subject / course
FE1453 Bachelor's Thesis in Business Administration
Educational program
FEGEO Bachelor Degree Programme in Business Administration
Supervisors
Examiners
Available from: 2015-07-06 Created: 2015-07-03 Last updated: 2015-07-06Bibliographically approved

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