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Needs and requirements - How TRIZ may be applied in product-service development
Luleå University of Technology. (Product Development Research Lab)ORCID iD: 0000-0002-5076-3300
Luleå University of Technology. (Product Development Research Lab)ORCID iD: 0000-0002-9662-4576
2009 (English)Conference paper, (Refereed)
Abstract [en]

In Product-Service Systems development, understanding of the customers' use of goods seems vital, since the product per se is not sold but rather the performance it brings to the customers' processes in terms of added value. This changed business scenario insists on an integration of a service and a product perspectives in early design phases. However, the approaches to understand customers diverge. In this paper, a need matrix, from the economic theory of needs, and a requirement matrix, from the TRIZ methodology, are used to elaborate on integration aspects to understand customer statements. The comparison of these matrixes made the distinct logics apparent, and gave an indication for the necessity of another type of specification for PSS products. Also, the knowledge base for PSS methodologies has to be extended to encompass a part that visualizes non measurable aspects such as needs.

Place, publisher, year, edition, pages
Chalmers tekniska högskola. Institutionen för produkt- och produktionsutveckling , 2009.
Keyword [en]
Product-Service Systems, PSS, Product Development, Engineering Design, TRIZ.
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:bth-11264ISBN: 978-91-975079-7-4 (print)OAI: oai:DiVA.org:bth-11264DiVA: diva2:889465
Conference
2nd Nordic Conference on Product Lifecycle Management – NordPLM’09, Göteborg
Funder
VINNOVA
Available from: 2015-12-25 Created: 2015-12-18 Last updated: 2016-01-07Bibliographically approved

Open Access in DiVA

fulltext(524 kB)235 downloads
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File name FULLTEXT01.pdfFile size 524 kBChecksum SHA-512
839792ab17eebcf0f801c5f82386d110d554b0508ae7369a6169d84f79be3ecb52a0f52ac730980b888cd3ac8bcd716a974c0bcd9d4767726ec3f4da357ad9cd
Type fulltextMimetype application/pdf

Other links

http://www.ppd.chalmers.se/m/ppd/nordplm09/index.xml

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf