@ the emotional verge: When enough is enough in email conversations
2012 (English)In: Individual Sources, Dynamics, and Expressions of Emotion / [ed] Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel, Emerald Group Publishing Limited, 2012Chapter in book (Refereed)
Emailing does not preclude emotional exchange and many times it causes us to engage in spiralling exchanges of increasingly angry emailing. The purpose of this chapter is threefold: to explore how factors of temporality are related to anger when emailing, to model circumstances that protect against, but also ignite, anger escalation, and to raise a discussion for practitioners of how to avoid damaging email communication. By intersecting literature on communication, information systems, psychology and organisational studies, factors leading to an ‘emotional verge’ are identified and summarised in a model showing factors likely to prime, but also protect against, anger escalation.
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2012.
Research on Emotion in Organizations, ISSN 1746-9791
Social Sciences Interdisciplinary Applied Psychology
IdentifiersURN: urn:nbn:se:bth-11748DOI: 10.1108/S1746-9791(2013)0000009018ISBN: 978-1-78190-888-4OAI: oai:DiVA.org:bth-11748DiVA: diva2:912589