Healthcare managers’ experiences of leading the implementation of video conferencing in discharge planning sessions: An interview study
2016 (English)In: Computers, Informatics, Nursing, ISSN 1538-2931, E-ISSN 1538-9774, Vol. 34, no 3, 108-115 p.Article in journal (Refereed) PublishedText
This article describes healthcare managers’ experiences of leading the implementation of video conferencing in discharge planning sessions as a new tool in everyday practice. Data collection took place through individual interviews and the interviews were analyzed using qualitative content analysis with an inductive approach. The results indicate that managers identified two distinct leadership perspectives when they reflected on the implementation process. They described a desired way of leading the implementation and communicating about the upcoming change, understanding and securing support for decisions, as well as ensuring that sufficient time is available throughout the change process. They also, however, described how they perceived that the implementation process was actually taking place, highlighting the lack of planning and preparation as well as the need for support and to be supportive, and having the courage to adopt and lead the implementation. It is suggested thatmanagers at all levels require more information and training in how to encourage staff to become involved in designing their everyday work and in the implementation process. Managers, too, need ongoing organizational support for good leadership throughout the implementation of video conferencing in discharge planning sessions, including planning, start-up, implementation, and evaluation. Copyright Â© 2016 Wolters Kluwer Health, Inc. All rights reserved.
Place, publisher, year, edition, pages
Lippincott Williams & Wilkins, 2016. Vol. 34, no 3, 108-115 p.
content analysis; courage; doctor patient relation; hospital discharge; human; interview; leadership; manager; staff; videoconferencing
Health Care Service and Management, Health Policy and Services and Health Economy Nursing
IdentifiersURN: urn:nbn:se:bth-11866DOI: 10.1097/CIN.0000000000000217ISI: 000376461700002ScopusID: 2-s2.0-84955615698OAI: oai:DiVA.org:bth-11866DiVA: diva2:925689