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The three dimensional relation between user system experience, user satisfaction, and user acceptance
Blekinge Institute of Technology, Faculty of Computing, Department of Computer Science and Engineering.
2016 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Context. The subject presented in this research is the fact that people resist IT induced change and want to maintain their current situation when implementing a new information system.  If no strategy is set to deal with it, resistance to change leads to Information System failure.

Objectives. In this study, the author is investigating how to anticipate and handle resistance to change when implementing a new information system in order to succeed. This is followed by introducing the factors affecting user satisfaction which in turn affects user acceptance.

Methods The data collection involves interviews in order to assemble appropriate, justifiable and relevant data, in addition to surveys to measure and validate the hypotheses in this thesis. The banking sector in Lebanon was selected as a source of data collection.

Results. Three factors Perceived ease of use(PEOU), Perceived Usefulness (PU), and User Involvement react together to satisfy user and hence to make the user accept change.

Conclusions. Based on the studies conducted so far with respect to this topic, there exists an indirect relationship between the three factors discussed in this thesis, the user satisfaction, and the user acceptance. The more the user finds the system easy to use (simple way of work with less efforts) and useful (the extent to which person’s work is improved) and the more he/sh  is involved, the more he is satisfied and hence the more he is willing to accept the change and causes system success.

Place, publisher, year, edition, pages
2016. , 47 p.
Keyword [en]
User Involvement, Perceived Usefulness, Perceived Ease of Use, Resistance to change, User satisfaction.
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:bth-12957OAI: oai:DiVA.org:bth-12957DiVA: diva2:956353
Subject / course
DV2525 Master's Thesis (Two Years) in Computer Science, Informatics
Educational program
IKAMI Master of Science in Informatics
Presentation
2016-05-10, Online, 09:36 (English)
Supervisors
Examiners
Available from: 2017-02-06 Created: 2016-08-30 Last updated: 2017-02-06Bibliographically approved

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fulltext(874 kB)32 downloads
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Elhorr, Suzanne
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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