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  • 1.
    Bertoni, Marco
    et al.
    Luleå tekniska universitet.
    Chirumalla, Koteshwar
    Luleå tekniska universitet.
    Johansson, Christian
    Luleå tekniska universitet.
    Social technologies for cross-functional product development: SWOT analysis and implications2012In: Proceedings of the Annual Hawaii International Conference on System Sciences, Los Alamos, CA, USA: IEEE conference proceedings, 2012, Vol. 45, p. 3918-3927Conference paper (Refereed)
    Abstract [en]

    Innovation is triggered by the cross-pollination of fields and disciplines. In product development, this means bringing together people with different expertise to develop breakthrough product and service offers. In spite of their great potential, cross-functional efforts are not yet adequately supported from a knowledge perspective, asking for a more open and bottom-up open approach to knowledge management. The paper aims to investigate how social technologies can enhance collaboration and knowledge sharing in complex, cross-functional and cross-organizational product development projects. It initially highlights the role of weak ties as enablers for more innovative design processes, especially when manufacturing companies move towards developing integrated offers mixing hardware, software and services. Emerging from data collected in two case studies conducted within the European aeronautical industry, it applies the Strength-Weaknesses-Opportunities-Threats (SWOT) framework to highlight how tools such as wikis, blogs, forum and microblogs can shorten and increase the quality of early design decisions. Furthermore it elaborates on how the design team can enhance its perception of the needs to be addressed and leverage its capability to develop solutions for the task at hand.

  • 2.
    Chirumalla, Koteshwar
    et al.
    Luleå tekniska universitet.
    Bertoni, Marco
    Johansson, Christian
    Luleå tekniska universitet.
    Experience feedback using social media: from the product lifecycle phases to the design practices2013In: Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems / [ed] Horst Meier, Berlin, Germany, 2013, Vol. 5, p. 459-471, article id 043Conference paper (Refereed)
    Abstract [en]

    Many companies have been using lessons learned practices as one oftheir key knowledge management initiatives to capitalize on past experiences.For product development companies, learning from product lifecycle phasesgives a true competitive advantage to improve the next generation of products.However, companies are still struggling in capturing and sharing lessonslearned and applying them in new situations. Based on this consideration, thepaper proposes a video-based approach–using social media technologies–as away to leverage continuous capturing and sharing lessons learned from productlifecycle phases to design practices. The paper presents the findings of a casestudy within the aerospace industry, which investigates the current industrialpractices with regard to experience feedback, and illustrates the implementationof a video-based approach. Further, the conceptual mock-up of video-based lessons learned sharing portal and its social platform that are aimed to support the design practices are illustrated.

  • 3.
    Johansson, Christian
    et al.
    Luleå tekniska universitet.
    Chirumalla, Koteshwar
    Luleå tekniska universitet.
    Bertoni, Marco
    Luleå tekniska universitet.
    Isaksson, Ola
    Chalmers tekniska högskola.
    Capturing and sharing lessons learned across boundaries: a video-based approach2012In: Proceedings of the 20th European Conference on Information Systems, 2012, Vol. 20, p. 12-, article id 236Conference paper (Refereed)
    Abstract [en]

    In light of emerging product development trends, such as Product-Service Systems, manufacturing organizations are obliged to collaborate across functional and organizational borders. Hence, companies are increasingly investigating how to leverage knowledge management practices to enhance their dynamic learning capabilities to achieve continuous process improvements. Many researchers assert that lessons learned practices are possible ways for organizational learning, which allows for continuous capturing and sharing of experiential knowledge across boundaries in order to learn both from mistakes and successes. However, many organizations fall short in capturing and sharing lessons from projects and applying them in new situations. The purpose of this paper is to propose a video-based approach and related guidelines for capturing and sharing lessons learned in a dynamic manner across functional and organizational boundaries. Based on laboratory experiments as well as validation activities conducted in collaboration with an aerospace manufacturer, this paper compares the video-based approach with a more traditional text-based approach of documenting lessons learned from projects. The paper describes the results of testing activities conducted with a video-based lessons learned prototype and the authors reflect on its implications for design practice management in the aerospace industry.

  • 4.
    Johansson, Christian
    et al.
    Luleå tekniska universitet.
    Karlsson, Jan
    Luleå tekniska universitet.
    Kaplan, Alexander
    Luleå tekniska universitet.
    Bertoni, Marco
    Luleå tekniska universitet.
    Chiruumalla, Koteshwar
    Luleå tekniska universitet.
    Enhancing intra-cognitive communication between engineering designers and operators: a case study in the laser welding industry2012In: Proceedings of the 3rd IEEE International Conference on Cognitive Communications, Piscataway, NJ, USA: IEEE conference proceedings, 2012, Vol. 3, p. 493-497Conference paper (Refereed)
    Abstract [en]

    In manufacturing, metal parts can be joined using a laser as a welding tool, i.e. laser welding. Despite huge amount of research over the years, the process is neither sufficiently understood nor mathematically predictable. This study aims to holistically analyze the knowledge management issues occurring in laser welding. Emerging from observations and semi-structured interviews from industry and academy, the complexity and the criticalities of the process as well as the current knowledge transfers is explained and analyzed, using a knowledge lifecycle framework as a reference. Besides enhanced awareness of the limiting issues, information and knowledge visualization, e.g. knowledge maps, is identified as a key for progress in the community. The Matrix Flow Chart is suggested as an alternative descaled map of process changes.

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