In this paper we propose a complex system, involving two control algorithms, to provide a final estimation of Resort Management System (RMS). This distinct RMS quality value depends on some individual appreciations, assigned by customers to basic services. In order to improve the qualities of control actions, we intend to add parametric membership functions of fuzzy sets to the fuzzification part. Another modification considers the newly designed technique of determining some essential estimates in the processing part of control to employ all entry data in the result of final decision.