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AI-Powered Value Co-Creation: A Case Study Approach to Smart PSS Development
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering.ORCID iD: 0000-0002-3876-5602
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering.ORCID iD: 0000-0002-2579-2310
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering.ORCID iD: 0000-0002-0389-4279
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering.ORCID iD: 0000-0002-9662-4576
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2025 (English)In: Smart Services Summit: Proceedings of the Sixth Conference, held in Zurich, Switzerland in October 2024, Springer, 2025, Vol. F428, p. 63-75Conference paper, Published paper (Refereed)
Abstract [en]

Product-Service System (PSS) development prioritizes the technical aspects of implementing Artificial Intelligence (AI), overlooking the strategic rationale behind its adoption. This paper investigates the impact of AI on value co-creation within industrial contexts by analyzing successful AI applications in PSS development across diverse domains like industrial systems engineering and healthcare technology. Through a multiple case study approach, this paper aims to explore the strategic motivations for using AI and its influence on the co-creation process. The analysis reveals several key benefits of AI adoption. Firstly, it fosters collaborative and iterative development, empowering both internal teams and external stakeholders to actively participate in value co-creation. Secondly, AI helps uncover novel value propositions that might remain hidden through traditional methods thus boosting the value co-creation. Finally, AI acts as a catalyst for building dynamic knowledge ecosystems. By facilitating data-driven insights and collaboration, AI enables continuous learning and adoption within the co-creation process. 

Place, publisher, year, edition, pages
Springer, 2025. Vol. F428, p. 63-75
Series
Progress in IS, ISSN 2196-8705, E-ISSN 2196-8713
Keywords [en]
Artificial Intelligence, Product-Service system, Smart PSS, Value co-creation
National Category
Industrial engineering and management Artificial Intelligence
Identifiers
URN: urn:nbn:se:bth-28080DOI: 10.1007/978-3-031-86958-7_5ISI: 001527505300005Scopus ID: 2-s2.0-105007044151ISBN: 9783031869570 (print)OAI: oai:DiVA.org:bth-28080DiVA, id: diva2:1968597
Conference
Smart Services Summit SMSESU 2024, Zurich, Oct 18, 2024
Available from: 2025-06-13 Created: 2025-06-13 Last updated: 2025-09-30Bibliographically approved

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Aeddula, OmsriToller Melén, Carl Nils KonradScurati, Giulia WallyLarsson, TobiasWall, Johan

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Aeddula, OmsriToller Melén, Carl Nils KonradScurati, Giulia WallyLarsson, TobiasWall, Johan
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Industrial engineering and managementArtificial Intelligence

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