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Hindrances and Strengths in Software Delivery: Insights from a Developer Experience Study at the Swedish Transport Administration
Swedish Transport Administration (Trafikverket), Borlänge, Sweden.
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.ORCID iD: 0000-0002-1987-2234
Blekinge Institute of Technology, Faculty of Computing, Department of Software Engineering.ORCID iD: 0000-0002-1729-5154
2026 (English)In: Product-Focused Software Process Improvement. Industry, Doctoral-Symposium, Tutorial, and Workshop Papers: 26th International Conference, PROFES 2025, Salerno, Italy, December 1–3, 2025, Proceedings / [ed] Scanniello G., Romano S., Francese R., Lenarduzzi V., Vegas S., Springer Science+Business Media B.V., 2026, p. 120-135Conference paper, Published paper (Refereed)
Abstract [en]

Developer Experience (DevEx) refers to the overall experience of software developers when interacting with tools, processes, and organizational environments. This paper reports on a DevEx survey conducted within the ICT division of the Swedish Transport Administration (STA), one of the largest software development organizations in the Swedish public sector. The survey, completed by 98 out of 122 invited software engineers, included both quantitative and qualitative data. The initial results show strong (positive) scores in cultural factors, skills and competence, perceived responsibility and accountability, indicating a collaborative and supportive work environment. In contrast, the most frequently reported hindrances were meetings, context switching and inefficient work practices. Along with the analysis our study presents practitioner-oriented recommendations and lessons learned when conducting similar DevEx initiatives. 

Place, publisher, year, edition, pages
Springer Science+Business Media B.V., 2026. p. 120-135
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 16362
Keywords [en]
Developer Experience, DevEx, Public Sector, Software Development, Distributed computer systems, Cultural factors, Organisational, Qualitative data, Quantitative data, Software developer, Software development organizations, Swedishs, Software design
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:bth-28986DOI: 10.1007/978-3-032-12092-2_8Scopus ID: 2-s2.0-105023591499ISBN: 9783032120915 (print)OAI: oai:DiVA.org:bth-28986DiVA, id: diva2:2021056
Conference
26th International Conference on Product-Focused Software Process Improvement, PROFES 2025, Salerno, Dec 1-3, 2025
Available from: 2025-12-12 Created: 2025-12-12 Last updated: 2025-12-12Bibliographically approved

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Klotins, EriksZabardast, Ehsan

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