Under modern business conditions, it is necessary to increase its competitiveness through the digital transformation of enterprise management, particularly by introducing the latest and modern technologies to improve business operations. It helps businesses to become scalable, efficient, and more profitable. To increase the strategic potential for the possibility of simultaneous implementation of a larger number of projects, the providers of housing and communal services need to constantly improve their organizational management model under conditions of uncertainty. The development of a business management information system is proposed, which allows managing business processes of any degree of complexity in all areas of activity, regardless of their labor intensity, as well as the number of personnel and equipment involved. The implementation of a business management information system in the activities of housing and communal services providers optimizes their activities while taking into account the features of their services, which include intangibility, immediacy, changeability, individuality, irreplaceability, continuity and saturation of needs. The implementation of digital transformation in the activities of housing and communal services providers helps to maximize their efficiency and social significance, which is a key element for improving the quality of life of citizens.